The UPS Store

4.0
241 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1165 in Irvine offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Alton Square At Alton Parkway And Jeffrey Road.

Details

  • DeliveryNot available

Location

The UPS Store
5325 Alton Pkwy, Irvine, CA
92604, United States

Hours

Reviews

4.0
241 reviews
5 stars
177
4 stars
6
3 stars
0
2 stars
7
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and attentive, providing excellent customer service.

Efficiency

Customers frequently mention fast and efficient service, with quick assistance for shipping and printing needs.

Cleanliness and Organization

The store is noted for being clean and well-organized, contributing to a positive shopping experience.

Mixed Experiences

While many reviews are positive, there are a few mentions of poor service from individual staff members, indicating inconsistency.
  • DA
    DP Ashby
    2 days ago
    4.0
    Had a document notarized and shipped overnight. In and out in 15 minutes. Would of been faster if there were not so many people with Amazon returns who didn't preprint their labels.
  • HJ
    Houman Jazaeri
    4 days ago
    5.0
    Love this store. They are always so attentive and take care of all my shipping fast and accurately. It is my default UPS store to go.
  • JM
    Jenny McKenzie
    4 days ago
    5.0
    I was confused about how to return an Amazon item and they helped me through the process.
  • SW
    S W
    Jan 3, 2026
    1.0
    Don’t drop off your stuff here if you don’t have a print out label. Because any print will charge $3. That is really confusing, because if Amazon chooses this place to let people return stuff why they can’t give this place money to let them print a label for free. Because the stuff I bought from Amazon is broken and they have the responsibility to return it and give a free label. It’s not fair let customer to pay for a return. And I just wanna confirm if there is anything wrong with the charging of the label, the front desk boy got my $3 and said : Here is you our receipt and bye with rolling eyes. Oh my gosh, So rude and no manner at all. I asked : can I ask regular questions? He suddenly got mad and asked me to leave. He doesn’t fit for this job at all, because he doesn’t know anything to respect customer and doesn’t even know how to do his regular job as a front desk. Don’t come to here, the service is 0, and you will get weirdly offended.
  • OG
    Oralia Gomez
    Dec 31, 2025
    5.0
    I came almost at closing time and both of the guys were still very nice enough to help me out despite me arriving literally at closing time. Very quick and helpful service! 😊👏🏻

Frequently Asked Questions About The UPS Store

What services does The UPS Store #1165 in Irvine offer?

The UPS Store #1165 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, computer access, and small business services.

Where is The UPS Store #1165 located?

It is located at 5325 Alton Pkwy, Ste C, Irvine, CA 92604, US, in the Alton Square at Alton Parkway and Jeffrey Road.