United States Postal Service

2.7
22 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 820 N Imperial Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
820 N Imperial Ave, Imperial, CA
92251, United States

Hours

Reviews

2.7
22 reviews
5 stars
7
4 stars
3
3 stars
0
2 stars
1
1 star
11
  • JJ
    Julissa J
    Oct 9, 2025
    1.0
    The old lady really tried telling me my dads last name wasn’t a last name that it was his middle…
  • CR
    Cristina Ruiz
    Jun 20, 2025
    1.0
    Booked an appointment for photo and passport at 10:15am. Requested day off at work specifically for this. Got a text at 0800 that they tried calling and there was no answer but there ran out of camera film. I indeed never received a call but at least saw the text. They suggested a photographer that opened at 1100. Went to post office at 0900 to get more information to see if they would reschedule to a later time to allow us to go get pictures before appointment. Lady in front counter had worst customer service. I managed to get photos and printed application else where . Lady took us in for appointment but was obviously upset about doing her job. Really knew how to make one feel bad.
  • BV
    Bella Vee
    Feb 7, 2025
    5.0
    I had an issue with my package. My tracking information had said it was delivered, but it wasn’t there. I called our local post office and the gentleman that answered the phone was very polite. He gave me reassurance that the package would be found and my issue would be resolved within the next hours. Not even an hour went by when I was outside and a gentleman employed by USPS showed up to personally give me my package. Thank you for the amazing customer service! I highly appreciate it.
  • AT
    Alma Tejeda
    Nov 20, 2023
    5.0
    The new building is nice. I kinda liked the old timey post boxes and looks of their Old building because it was like traveling back in time when the town was barely built, like cowboy town post style, but it was very small. This building is a bit bigger and more modern. Staff is always very friendly and helpful.
  • EM
    Erica M
    May 5, 2023
    1.0
    Be sure when you want a tracking number to specifically ask because the clerk told me it’s on the receipt and it wasn’t! I called customer service and gave a receipt number and they couldn’t get it either. This Post Office has the worst customer service and delivery. If you want the service you need I suggest going to another branch.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.