United States Postal Service

2.4
244 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 6771 Warner Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6771 Warner Ave, Huntington Beach, CA
92647, United States

Hours

Reviews

2.4
244 reviews
5 stars
66
4 stars
11
3 stars
10
2 stars
14
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive towards customers.

Efficiency

Many customers reported long wait times and inefficiencies in service, particularly during busy periods, leading to frustration.

Mixed Experiences

While some customers had positive experiences with specific employees, the overall sentiment leaned towards dissatisfaction with staff attitudes and service quality.

Package Handling

There were multiple complaints about lost packages and issues with delivery, indicating a lack of reliability in package handling.
  • ET
    Eduardo Tarabal
    3 days ago
    1.0
    Staff discourteous , unwilling to help and not knowledgeable.
  • CC
    Cynthia Cadorette
    Dec 27, 2025
    5.0
    They are doing GREAT
  • DD
    Denise Dale
    Dec 22, 2025
    1.0
    JT was very impolite. I was waiting in line to drop off a prepaid package and wasn’t sure where to place it. He was assisting another customer but did not appear overly busy, and I believe he could have answered a simple question. Instead, he raised his finger at me and told me to “just wait in line.” This was one of the worst customer service experiences I’ve had at USPS. I’ve never encountered someone so rude while claiming to help others. A few moments later, I found the prepaid package drop-off area on my own, where the staff and customers were very kind and friendly.
  • JS
    Joy Serrano
    Dec 22, 2025
    1.0
    Workers give the worst attitude and not helpful at all! Hire better people usps! Unacceptable!
  • TH
    tal hickson
    Nov 28, 2025
    5.0
    I’ve had a great experience with this location! Everyone here is extremely professional, helpful, and quick. I had an issue with a package during an address change, and one of the team Ernesto took care of everything immediately and made the whole process smooth and stress-free. Really appreciate the personal attention and excellent service from everyone every single time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.