The UPS Store

Reviews

• CB

  Chuck Babiracki

  Feb 24, 2026
  1.0
  I paid $85.00 to overnight an important document to the Midwest. Was promised delivery by 10:00am the next day. After 2 days inquired as to the documents location. They said it was in Minneapolis. After 5 days still no delivery. On day 8 it was found in South Carolina. Finally delivered after 12 days. The local store promised a refund of my $85.00 fee. Three weeks and I have heard nothing. Do yourself a favor and use FedEx. I know not to ever trust UPS. Not for delivery or a promised refund.
• MR

  Mary Ann Rocco

  Feb 22, 2026
  5.0
  I have a box here. I love this store. All the employees are so nice. It’s amazing that I can get my mail after hours. The location is convenient. It’s perfect
• JJ

  Joseph

  Nov 13, 2025
  1.0
  Very bad customer service
• TP

  Tanya P.

  Sep 23, 2025
  1.0
  This was by far the worst experience I’ve ever had at any UPS location. I came in with a QR code to return 7 SHEIN items. Daniel, the employee helping me, gave me unnecessary trouble over one item not being in its original bag, even though SHEIN does not require that. Instead of assisting me professionally, he became rude, dismissive, and flat-out refused to help. When I asked for a manager, he blatantly lied — claiming to be the manager, the owner, and even calling himself “God.” I later confirmed he was none of those things. What made the situation worse was the other employee, who stood by silently, ignored my questions, and chose to do nothing to de-escalate. That level of indifference is just as unprofessional. To top it off, when I spoke with the actual owner that same night, she did apologize but she also made excuses for him — saying he might be going through personal issues. That response was just as disappointing as the incident itself. Personal issues are never an excuse for lying to customers or treating them with such disrespect. I’ve been coming here for 3 years, but after this encounter I will not be returning. Management needs to take serious action, because allowing employees to behave this way is unacceptable. I did take my returns to another UPS in HB and was in and out within 4 minutes with no hassle at all! Such a difference in customer service!
• AF

  Adriana Fernandez

  Aug 5, 2024
  5.0
  I like this store good service and friendliness

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