United States Postal Service

Reviews

• EC

  Eddie Castro

  Feb 26, 2026
  1.0
  Some of these workers don't communicate at all to each other, my mailbox was broken into. I see no damage or some sort of my mailbox so I go to the post office to pick up my mail, seems like no one knows where the carrier had put it at and I explain that the mailbox has no damage and they just look at me. Almost a month and im still missing mail & important documents. Almost everyday I go and try to pick up my mail and they tell me my box is empty, I get an email of my mail everyday what's coming to me.
• GR

  Gene Rodriguez

  Feb 4, 2026
  5.0
  I had a passport appointment for 9 o'clock.I was in and out in under 30 minutes.
• DD

  Dj Dj

  Jan 19, 2026
  1.0
  The Hesperia post office has really declined over the years. I'm not talking about the building.... I'm talking about the service. I've never seen another Post office closed during business hours, but I'm sitting in front of the Hesperia post office right now watching people walk up and pull the handle, only to look confused, then furious. ,Crazy, How do you close the post office without telling anyone.... Not even a note on the door. I really hope they fire the post Master over this, but I bet they get a raise. They used COVID ás an excuse to stop services, but never recovered. They now lock up all p.o.boxea so they are only accessible certain days and times. And because they offer so much less, they are raising rates, again. I guess it's like the DMV, we just need it, so we expect to be treated like garbage. And there is Hesperia post office, leading the way in terrible service.
• SC

  Sileide Cantu

  Jan 16, 2026
  1.0
  This post office is the worst. I just filed an official complaint with the parcel pickup service. Call the 1-800 number people. Do not settle for their prejudice. Do not settle for their refusal to provide service, to help, to listen. Do not settle for their rudeness. Do not settle for their unwillingness to follow postal rules and regulations.
• BG

  Betty Garcia

  Dec 16, 2025
  1.0
  Lisa has a negative attitude and poor customer service skills. She spoke with entitlement and lacks communication etiquette. Lisa was extremely rude to me. I had a package that was already labeled and had to purchase a label for another package that I was mailing. Lisa asked me to write down the mailing address and come get back in line. I said I could write it down quickly and she told me again to get back in line. However, I was in a hurry and I said here, its ready. Lisa then asked her co-worker if she could refuse service to me because I was not listening to her. Lisa’s exact words were, “Shes not listening to me, can I refuse service?” and then she said, “okay, I'm going to lunch” and she threw her hands up in the air and walked away. Her co-worker ended helping me. Lisa came right back to work when she saw her co-worker was helping me. This could have been avoided had she just helped me. Lisa could have helped me in the time that she said I was holding up the line, saying I wasn't listening to her, asking her co-worker if she could refuse service, saying she was going to lunch, walking away. Lisa could have helped me instead of throwing a fit. It took longer to do what she did then it was to help me. Lisa made a scene and then she was talking about me and making comments about me to the customer she was helping. That's when I got upset. Overhearing her talk about me was so insulting and disrespectful. Lisa said to me, “I treat you like you treat me” and I responded with, “I was not disrespectful to you!” and I left. Lisa needs to be retrained on customer service skills. She does not value the customers.

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