Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1745 in Hemet offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Stater Bros. Shopping Plaza At State St & Stetson Ave.
Feedback on customer service is mixed; while some employees like Terry and Vegas received high praise for their helpfulness and professionalism, others were reported as rude and unhelpful.
Efficiency
Many customers noted long wait times and understaffing, leading to frustration during busy periods, despite some employees managing to assist multiple customers effectively.
Store Conditions
The store is often crowded and can feel overwhelming, with complaints about the cleanliness and functionality of self-service kiosks.
Mixed Experiences
While some customers had outstanding experiences and praised the staff, others reported significant issues with service quality and package handling.
JM
Jaime Miramontes
Jan 14, 2026
3.0
Walked into the store..All was good until I heard the young lady chewing gum and blowing buddles
DH
Don Hill
Dec 31, 2025
1.0
The UPS holiday schedule is a lie. No pickups on Dec 31st. I was even told that if I dropped it off at the Romoland distribution center that it would sit until Jan 2nd. I know, UPS, trying is hard. We all have days that we don't feel like doing our jobs. However, the rest of us still get up and at it because others depend on us.
MH
Melissa Herrera
Dec 7, 2025
1.0
They wouldn’t allow my husband to pick up my package even though their automatic service said as long as he has same last name and same address on a valid ID he could. I work full time and am in LVN school on weekends so I’m not able to pick up. Very inconvenient since I didn’t even ask the package to be sent to UPS store in first place!
SJ
Steve JR
Nov 28, 2025
1.0
Upon further review, I believe this location to be inflating reviews. 1 star after seeing several complaints about the same person but reviewed several fake reviews praising the same person with only 1-2 reviews. I have sent a follow up email as they requested, but it is going to the location, I have reached out for corp support as this will only be seen by local store.
Making comments when we walked in was not professional. Serving other customers after us before we were even served was crap. There was 4 other customers behind us and they serviced them first and cleared the building before helping us who was there first. Saying I haven't shipped before.... Those comments, we not only had a box before, but everything was setup w/o change by you. Will never use this location again.
OM
O M
Nov 21, 2025
2.0
Blond younger representative was rude and unhelpful. She just kept repeating herself even after I asked my question in a different way. She was nice to others just not me and tried to rush me off with answers I obvi didn't understand. She needs empathy and ethics training stat! Get better UPS Store.