United States Postal Service

2.2
167 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 24438 Santa Clara St! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
24438 Santa Clara St, Hayward, CA
94544, United States

Hours

Reviews

2.2
167 reviews
5 stars
35
4 stars
11
3 stars
6
2 stars
11
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Long Wait Times

Frequent mentions of long lines and slow service, particularly during busy hours, with some customers waiting over 30 minutes.

Delivery Issues

Numerous complaints about lost or misdelivered packages, as well as issues with mail theft and incorrect deliveries.

Staffing Problems

Customers noted that the post office is often understaffed, leading to poor service and long wait times.

Mixed Experiences

While many reviews were negative, some customers praised specific employees for their helpfulness and kindness.
  • RR
    Rebbecca
    Dec 28, 2025
    1.0
    Useless and rude staff that will not help with you anything
  • WW
    westcoastmickey
    Nov 18, 2025
    1.0
    alot of people just go right infront of the line completely skipping everyone for no reason at all
  • RS
    Ricky Sudario
    Nov 1, 2025
    1.0
    Mail is a week late, my bills are late, and I haven’t received my voter’s ballot yet! What is wrong with your system and your employees!!!
  • SL
    Slabzone “Slabzone Lures” Lures
    Oct 30, 2025
    1.0
    Worst post office ever. They never have more than two tellers working at a time. Took 24mins to ship a package. Almost got a ticket in the 24min parking spot.
  • JS
    Johnathan Sykes
    Oct 23, 2025
    4.0
    Long line usually

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.