United States Postal Service

2.2
167 reviews

About

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Visit your local Post Office™ at 24438 Santa Clara St! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
24438 Santa Clara St, Hayward, CA
94544, United States

Hours

Reviews

2.2
167 reviews
5 stars
35
4 stars
11
3 stars
6
2 stars
11
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with instances of rudeness and disrespect from staff.

Long Wait Times

Frequent complaints about long wait times, often exceeding 30 minutes, especially during busy hours.

Delivery Issues

Numerous reviews highlighted problems with mail delivery, including lost packages and incorrect deliveries.

Staffing Problems

Customers noted that the post office is often understaffed, leading to delays and disorganization.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall experiences varied widely.
  • WW
    westcoastmickey
    6 days ago
    1.0
    alot of people just go right infront of the line completely skipping everyone for no reason at all
  • RS
    Ricky Sudario
    Nov 1, 2025
    1.0
    Mail is a week late, my bills are late, and I haven’t received my voter’s ballot yet! What is wrong with your system and your employees!!!
  • SL
    Slabzone “Slabzone Lures” Lures
    Oct 30, 2025
    1.0
    Worst post office ever. They never have more than two tellers working at a time. Took 24mins to ship a package. Almost got a ticket in the 24min parking spot.
  • JS
    Johnathan Sykes
    Oct 23, 2025
    4.0
    Long line usually
  • HV
    Heidi Vargas-Smith
    Oct 5, 2025
    2.0
    Went to drop off mail today (Sunday) and unfortunately the hours are wrong on the outside says they open at 6 am and the building at 745 am was locked. Second bad experience at this location with hours that are posted.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.