The UPS Store

3.2
136 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1252 in Hayward offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Gateway Plaza At Jackson And Santa Clara.

Details

  • DeliveryNot available

Location

The UPS Store
25125 Santa Clara St, Hayward, CA
94544, United States

Hours

Reviews

3.2
136 reviews
5 stars
73
4 stars
2
3 stars
3
2 stars
1
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising outstanding service while others report rude and unhelpful staff.

Service Efficiency

Many customers appreciate the quick and efficient service, although some mention long wait times and understaffing.

Pricing Issues

Several reviews highlight dissatisfaction with high charges for services like printing and packaging materials.

New Ownership

The new owner has received positive remarks for improving customer service and the overall store experience.

Notary Services

Customers express frustration over limited notary availability and high fees, with some reporting poor service during notary transactions.
  • DR
    Dhruv R
    Nov 10, 2025
    3.0
    Okay for everything else other than the Passport photos please go somewhere else for your photos they will ruin your beautiful face
  • UM
    UMAKANTH REDDY MALLU
    Sep 19, 2025
    5.0
    Gift card
  • JH
    jessica H
    Sep 12, 2025
    1.0
    Do not go here. The owner would not accept my boxes to drop off for shipping UPS for whatever reason. He's making up his own rules on what he's willing to accept and not accept for packages instead of going by what UPS states they will and will not accept.
  • FS
    Frank & Strict
    Jul 5, 2025
    1.0
    UPS - 25125 Santa Clara, Hayward. I went there for Notarial only. This is the only UPS that is always no staff for notary. Their notary time is only between 4-5pm and I was asked to come back at 4pm. I was in a queue for 30-40min, when it’s my turn, a guy just simply said to come back at 4pm. Whew! Maybe they need longer lunch break & a cup of bobba 😂. Thank you for your poorest & ridiculous service. Don’t go there, instead go to UPS in 22568 Mission Blvd, it’s small but they have very quick action and staffs are always present. Notarial is only about 5min job. Thank you UPS Mission Blvd branch.
  • CJ
    Cheryl Johnson
    Jun 8, 2023
    5.0
    Went today and was helped by Helga, she was so patient and very helpful. Highly recommend this location!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1252 in Hayward provide?

The UPS Store #1252 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.