The UPS Store

4.9
682 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7559 in Hayward offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
2472-2 Whipple Road, Hayward, CA
94544, United States

Hours

Reviews

4.9
682 reviews
5 stars
662
4 stars
4
3 stars
1
2 stars
0
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Evelyn received both praise and criticism for her customer service, with many customers highlighting her friendliness and helpfulness, while others reported negative experiences citing rudeness and unprofessional behavior.

Staff Efficiency

Customers appreciated the efficiency and speed of service, noting that even during busy times, the staff managed to handle transactions smoothly.

Store Environment

The store was frequently described as clean and well-maintained, contributing to a positive customer experience.

Mixed Experiences

While many reviews were positive, there were notable negative experiences that highlighted inconsistent service quality, particularly related to specific staff interactions.
  • ES
    Edgar Sevilla
    4 days ago
    1.0
    Wasted my time. I have a company account and they couldn't find it. They asked me so many questions short of asking me for my SSN... Both guys (won't even bother to remember their names) didn't know what they were doing. Never coming back
  • SM
    Sue Morgan
    5 days ago
    5.0
    Very helpful and fast. This store took my package when others wouldn't because they there Amazon bin's were overloaded
  • JP
    Jose Perez
    6 days ago
    5.0
    Staff was pleasantly greeting, informative and helpful. I had 2 packages going to different locations and the process took less than 5minutes. Thank you.
  • AW
    Andy Wang
    Dec 13, 2025
    5.0
    Excellent service and the store staff are working diligently to meet significant demand. Would recommend for the store owner to consider additional staffing
  • MD
    Max Drake
    Dec 11, 2025
    1.0
    Stop sending packages to this location. The attitude here is unacceptable, and Daniel is the perfect example of how one employee can rot a company’s reputation from the inside. His behavior wasn’t just unprofessional—it showed he has no clue how to deal with customers. My driver came for a simple pickup, and Daniel decided to invent rules on the spot. That’s not policy, that’s incompetence. As customers, we choose any UPS location we want, and no one working behind a counter gets to rewrite company standards. This isn’t something I’ll ignore. I’m reporting this across every channel and to every department necessary so others don’t get blindsided by the same nonsense. This place should be a warning sign for anyone who values their time and respect.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Hayward offer?

The UPS Store #7559 in Hayward offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.