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The UPS Store

4.9
(687 reviews)

Business Details

2472-2 Whipple Road, Hayward, CA
94544, United States
(510) 240-5422
https://locations.theupsstore.com/ca/hayward/2472-2-whipple-road

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7559 in Hayward offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
2472-2 Whipple Road, Hayward, CA
94544, United States

Hours

Reviews

4.9
687 reviews
5 stars
665
4 stars
4
3 stars
1
2 stars
1
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Evelyn received both praise and criticism for her customer service, with many customers highlighting her friendliness and efficiency, while others reported negative experiences with her attitude.

Staff Efficiency

Overall, customers appreciated the quick and efficient service provided by the staff, especially during busy times.

Store Environment

The store is noted for being clean and well-maintained, contributing to a positive customer experience.

Mixed Experiences

While many reviews are positive, there are notable instances of poor service that have affected customer perceptions.
  • ZL
    Zhuo Hui Li
    5 days ago
    1.0
    This store has the worse customer service attitude I have ever seen in my life. I brought my wife and her friend in for photos and live scan. We were the first and only customer in the store. After starting our orders, the sales rep stop and served 2 other customers that came in after us, completely ignoring us. When I politely ask her if we can finish the order since we’re here first, she threw a fit saying we were disrespecting her. Afterwards, she begrudgingly started working on our order again. Almost every minute after that, she would drop everything she is doing and go on a lecture about how we’re disrespecting her. At one point, she went to the back of the store, then yell all my wife saying my she is giving her dirty looks and she will not be disrespected, asking my wife to leave. Note, at this point my wife didn’t even talk to her at all besides when first entering the store and say hello. In the end, we have spend 30 minutes in the store, completing only 1 of the 2 orders, all because the sales rep has the fragile ego of Eric Cartman and don’t want anyone “disrespecting their authorita”. I don’t know how this store got 4.9/5 but they are worse than some 2/5 rating UPS that I’ve been to.
  • TW
    Tyler West
    Feb 17, 2026
    5.0
    My company had this store perform a pack and ship job on some large and heavy equipment we purchased from another local company. The item was oversized and heavy and I was prepared for the worst but their team did an fantastic job and the equipment arrived fully functional and without any major damage, which I consider an amazing success for something that honestly should have been crated and put on a pallet. If you need a UPS store to do a pack and ship job for you in this area, these guys are the ones.
  • JB
    jadira bruno
    Feb 9, 2026
    5.0
    I’ve dropped off multiple packages at this location, and every single time the staff has been incredibly patient and kind. They make everything easy and stress-free, no matter how many packages I bring. I truly appreciate their consistent helpfulness!
  • WM
    Wail Mohammed
    Jan 24, 2026
    5.0
    Best UPS location, I have ever been to! The person helping me reminded me of how kind humans can be! My best experience with UPS so far!
  • ES
    Edgar Sevilla
    Jan 8, 2026
    1.0
    Wasted my time. I have a company account and they couldn't find it. They asked me so many questions short of asking me for my SSN... Both guys (won't even bother to remember their names) didn't know what they were doing. Never coming back

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Hayward offer?

The UPS Store #7559 in Hayward offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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