United States Postal Service

1.8
325 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 12700 Inglewood Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12700 Inglewood Ave, Hawthorne, CA
90250, United States

Hours

Reviews

1.8
325 reviews
5 stars
48
4 stars
11
3 stars
9
2 stars
18
1 star
239

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of politeness and empathy.

Long Wait Times

Customers consistently reported extremely long wait times, often due to insufficient staffing, with many stating they had to wait in line for extended periods.

Appointment Issues

Several customers experienced canceled or mishandled appointments, particularly for passport services, leading to significant inconvenience.

Operational Hours

Many reviews noted discrepancies in posted hours, with the post office frequently opening late or closing early, causing frustration for customers.

Lost Packages

Multiple customers reported issues with lost or misdelivered packages, contributing to a general sense of dissatisfaction with the postal service.
  • KD
    K Dot
    Nov 14, 2025
    1.0
    This place is terrible. I see why they are rated so low. Learn how to provide service better. Paying taxes for this service unacceptable be better!
  • AA
    Ahmed
    Nov 8, 2025
    5.0
    I dont know about other employess but dashane is one the best ladies i have ever met,she helped me so much and she is the kindest women i have ever met
  • TT
    thatboujeelifelifestyle
    Oct 30, 2025
    1.0
    The worst post office ever. All the reps need to be fired and new ones with customer service training need to be hired. Absolutely disgusting.
  • AU
    art is Universal
    Oct 23, 2025
    1.0
    Tedious service..only 1 person was working all the time
  • TR
    Tabitha Romero
    Sep 19, 2025
    1.0
    Who can I contact regarding a usps mail man who attempted to steal my package? His name is George, skinny, Hispanic individual. He “signed off” on my package for me and marked it as delivered to individual “T Ram”. Went to go look for it and it wasn’t at my apartment’s mail locations which clearly has several other packages left at the location. I chased the mailman down and he had my package in his mail carrier bag. I asked him why he had it but marked it as delivered and his response was that “oh, I had to mark it as undelivered and it needed to be signed”, yet he signed off on my package for me. He saw exactly where my package was from and which company sent it and decided to keep it for himself. Stealing mail is a federal crime. I hope he learns from this.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.