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The UPS Store

3.5
(186 reviews)

Business Details

11909 S Hawthorne Blvd, Hawthorne, CA
90250, United States
(310) 675-1255
https://locations.theupsstore.com/ca/hawthorne/11909-s-hawthorne-blvd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6971 in Hawthorne offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Photo Center.

Details

  • DeliveryNot available

Location

The UPS Store
11909 S Hawthorne Blvd, Hawthorne, CA
90250, United States

Hours

Reviews

3.5
186 reviews
5 stars
109
4 stars
7
3 stars
2
2 stars
5
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised Christian for his exceptional customer service, noting his helpfulness and friendly demeanor.

Long Wait Times

Several reviews mentioned long wait times, with customers expressing frustration over delays and understaffing.

Operational Issues

Customers reported issues with the store not opening on time and problems with package tracking and handling.

Mixed Experiences

While some customers had positive experiences, others reported rude staff and poor service, indicating inconsistency in service quality.
  • SS
    samuel sosa
    Feb 18, 2026
    1.0
    They need to get it together. I think this one is a Franchise. It’s a mess foreal.
  • LT
    Leticia Torres
    Jan 7, 2026
    1.0
    If I could put 0 stars, i would. This location always loses my packages and when you try to contact them, the phone number either rings and rings with no answer or it goes directly to voicemail. if the store manager or owner sees this, please reach out to me so i can find 2 of my packages that were dropped off on 11/24/25 and still show they have not left your store.
  • EG
    Emilia Gomez
    Dec 21, 2025
    5.0
    Best Customer service ever!!!!! Christian is awesome. πŸ‘πŸ»
  • NW
    N W
    Dec 5, 2025
    5.0
    Enjoy coming here. The staff friendly and quick with Amazon packages.
  • LP
    Lupis P
    Dec 1, 2025
    5.0
    The customer service is really good and friendly

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Certified February 22, 2026Yext Knowledge Graph
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