United States Postal Service

2.8
31 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 14060 Mill St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14060 Mill St, Guerneville, CA
95446, United States

Hours

Reviews

2.8
31 reviews
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14
  • VL
    Veronica L
    Nov 3, 2025
    1.0
    The new male employee at the counter was clearly engaging in ethnic profiling. I’ve lived in this town for almost 10 years and have never been treated like this before. He questioned me repeatedly and demanded my ID just to pick up a package, as if I were a criminal. My husband, who is white, picks up packages here all the time and has never once been asked for identification. That says everything about how disgusting and discriminatory this employee’s behavior is. His attitude was rude, condescending, and completely unacceptable. Management needs to take this seriously. This kind of treatment has no place in our community.
  • JT
    Jeremy Thornton
    Oct 25, 2025
    1.0
    I have been standing in line for 45 minutes just to get a package because the 1 person behind the counter is doing passports on a Saturday when they close early and there is a line out the door. There is even a sign on the door that says "No passport service today". Total incompetence as usual.
  • JH
    jerome hatt
    Oct 8, 2025
    5.0
    Everytime I go to this post office I get down exactly what I need done. All my deliveries are marked correctly and on time. Y'all are wack.
  • CC
    Caryyy
    Sep 9, 2025
    1.0
    Despite passport walk in hours publicly listed online as being from 930-430 Monday thru Friday, they declined to help me stating the cut off was 3 pm. The employee (a woman) informed me of this at 2:59 pm & declined to process my application. When I pointed out the walk in hours as listed online she really displayed an attitude and walked back to the postmaster to tell him what I was presenting but he did not bother to come to the counter to talk to me and I was turned away. Please update the hours listed online if they are in fact inaccurate.
  • DM
    douglas meyer
    Sep 8, 2025
    1.0
    This place absolutely does not care about the customer. They can't be bothered to do the job they were hired to do. They mark packages as delivered when they have not been. The mail lady herself told me she marks them all as delivered before she even leaves to deliver them. And if she accidentally misses one she won't go back and deliver it,she will just do it the next day. Amazon is under the impression that the package was delivered even though it has not been. With everything that this newest post master has done , not one thing has improved the service to the people. In fact it has inconvenienced the public more then help. They never do anything wrong according to them. They should be run out of town on a rail. A complete shame of a business. An embarrassment to the town of Guerneville.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.