United States Postal Service

2.3
125 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 185 E Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
185 E Main St, Grass Valley, CA
95945, United States

Hours

Reviews

2.3
125 reviews
5 stars
32
4 stars
7
3 stars
3
2 stars
6
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly and helpful staff, but many customers report rude and unhelpful interactions, particularly when issues arise.

Delivery Issues

Numerous complaints about packages being delivered to the wrong addresses, not delivered at all, or left in inappropriate locations.

Long Wait Times

Customers frequently mention long lines and slow service at the counter, often due to understaffing.

Management Problems

Many reviews highlight poor management and organization, leading to ongoing service issues and customer dissatisfaction.
  • BS
    Brooks Sun
    1 day ago
    5.0
    I mailed something from this post office and it went missing.The person who helped me here was really hostile and rude
  • SJ
    Samantha John's
    3 days ago
    1.0
    More horrendous costumer service, all time shorthand, big line waiting time 15 to 30 minutes . Window clerk nice. Nobody answered the phone , if you call get answer put in hold for long time and hang out the phone.
  • JT
    joy taffy
    3 days ago
    5.0
    Shout-out to Simon our mailman. He's super friendly, accommodating, and helpful. We appreciate his work ethic, especially during the crazy holiday season. Golden Oaks appreciate you!
  • KK
    Kimberly
    Dec 8, 2025
    5.0
    Just wanted to take a moment to acknowledge my postal carrier, Karina, with the GV office. She is always so friendly and helpful. I am disabled and she goes above and beyond to make sure my packages are delivered promptly and with care. I’ve never lived anywhere where I’ve received such great service from a postal worker! Thank you!!
  • RC
    r correa
    Dec 1, 2025
    1.0
    They leave a notice that an item will be redelivered but they hold it for a week then send notice that you have to pick it up without trying to redeliver. Not just a one time thing...it happens over and over, year after year.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.