Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 313 E Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
213 reviews
5 stars
59
4 stars
10
3 stars
7
2 stars
11
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being described as rude, unhelpful, and dismissive.
Long Wait Times
Many customers reported excessively long wait times, often exceeding appointments, leading to frustration and dissatisfaction.
Staffing Issues
Customers noted a lack of staff during busy hours, contributing to slow service and long lines.
Disorganization
The appointment system was criticized for being ineffective, with many customers experiencing confusion and delays despite having scheduled appointments.
Mixed Experiences
While many reviews were negative, a few customers did report positive interactions with specific staff members, indicating inconsistency in service quality.
- SCScarleth CarcamoNov 1, 20251.0The worst customer experience. Especially to process passports. The staff in the passport department are beyond upset to be on the clock on a Saturday. The worst customer service I’ve ever seen, specifically when addressing a question. The male told me to return with the receipt without an appointment as it was “almost” complete. I returned today and the African American lady abruptly said they were “ understaff and did not have time“ and the Hispanic male “ wanted to take me in, it was on him”. We waited for 2.5 hours, for the him to come out while I witnessed several no show appointments. He spent 10 minutes telling me “ I need an appointment “ when I told him “ he specifically told me what he initially told me the previous Saturday to show up with the receipt to complete the application”.
- BGB GOct 27, 20251.0Bradley claimed he couldn’t work because he’s a supervisor, while 10+ people stood in line and children cried out in distress. When confronted, he answered in a childish, taunting voice: “Yaah, you’re just going to have to wait.” The scene unfolded like a breakdown in slow motion, revealing a place on the brink of collapse. It feels as if an unseen clock is ticking, and every stalled minute exposes a larger rot: a system that excuses non-performance, shackled by DEI branding and hired staff who supposedly should be helping. Elderly workers, pushed to the edge, lumber along, their speed mocked and exploited as if their labor were a threat to the order. This is a crisis point, demanding a dramatic reckoning and an overhaul from top to bottom.
- SFSandy FigueroaOct 16, 20251.0WALKED INTO THIS POST OFFICE TO START THEY STATE THEY OPEN AT 10AM WRONG THEY STOOD AT THE REGISTERED JUST TALKING AMONGTS EASH OTHER. THEN A MAN WORKING THERE WITH THE NAME OF EDDIE WAS THE RUDEST MAN I HAVE EVER MET. THEIR WERE MAYBE 6 OTHER PEOPLE WAITING HE STARTED BY SAYING THE POST OFFICE WAS CLOSED THEN WHY OPEN THE DOOR. THEN I ASKED IF WE COULD BORROW A PEN SINCE ALL THE PENS AVAILABLE WERE DRY AND HE STATE THATS NOT MY PROBLEM. WELL MR. EDDIE IF YOU DO NOT LIKE YOUR JOB FIND ANOTHER ONE YOUR JOB IS TO SERVE US THE CUSTOMERS AND IF YOU HAVE NO CUSTOMER SKILLS RETIRE OR FIND ANOTHER JOB WHERE YOU CAN BE IN A HOLE AND NO ONE SEES YOU. I AM 100% SURE ANYONE CAN UNLOCK A DOOR AND OPEN THE WINDOWS ITS NOT A JOB FOR A GENIUS OBVIOUSLY SINCE YOU WERE HIRED. IM SURE THE PROBLEM IS YOU DONT LIKE TO TAKE ORDER FROM A WOMAN WHICH WE CAN TELL SINCE WHEN CHI ANOTHER POSTAL WORKER ASKED YOU TO GET HER SOMETHING YOU ALSO GAVE HER AN ATTITUDE. DO BETTER EDDIE AND BE A BETTER PERSON YOUR OLD AND ON YOUR WAY OUT LET MAKE SOME BROWNIE POINTS FOR WHEN YOU MEET ST. PETER
- ATArtthur TheoOct 14, 20251.0Long line , waiting with online appointment. Too many walk in also waiting…. some walk was sent home. People in both lines were confused because there were no front desk or information desk. There was only one angry bitter unhappy unfriendly upset elderly woman working inside the whole office.
- JJJinkflorSep 20, 20251.0You used to be able to get a file for a return here. Now they cover the label with thin tape that tears easily when thrown. I asked for more tape, but they refused and offered to buy tape for $4.99. Why not use saliva instead of tape? It's even cheaper?
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 313 E Broadway?
You can send mail, ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment online, though limited walk-in hours are available at select locations.
What are the Post Office hours at 313 E Broadway?
Monday through Friday, the hours are 10:00 AM to 6:00 PM, Saturday from 9:00 AM to 3:00 PM, and it is closed on Sundays.
How can I rent a PO Box at this USPS location?
You can reserve a PO Box online or apply in person with two valid IDs and a completed application form.
Are PO Boxes accessible outside of regular business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but it's best to check with this location for exact lobby access hours.
What nearby places could I visit before or after visiting the United States Postal Service at 313 E Broadway?
You might visit the Glendale Main Post Office, the Glendale YMCA for fitness, or the Ace 121 Art Gallery for local art exhibitions.
Is there a government office near the US Postal Service on E Broadway?
Yes, the United States Government offices are nearby, which might be helpful if you have other public service needs.
Are there any local services near the Post Office for home improvement or pest control?
Yes, WirePro Solutions and Humane Pest Control, Inc. are nearby to assist with home improvement and pest control services.
Where can I find postal and passport services close to 313 E Broadway besides this location?
The Glendale Main Post Office nearby also offers passport and mailing services for your convenience.