The UPS Store

2.7
126 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6319 in Glendale offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Glendale & Lexington Across From Whole Foods.

Details

  • DeliveryNot available

Location

The UPS Store
350 N Glendale Ave, Glendale, CA
91206, United States

Hours

Reviews

2.7
126 reviews
5 stars
47
4 stars
5
3 stars
4
2 stars
8
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude, unhelpful, and lacking professionalism.

Staff Attitude

Many customers noted a negative attitude from employees, contributing to an uncomfortable experience.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment was largely negative, indicating inconsistency in service quality.

Operational Issues

Frequent complaints about long wait times, unresponsive staff, and inaccurate store hours were reported, suggesting operational inefficiencies.
  • KL
    Karina Larsen
    Dec 30, 2025
    1.0
    The employees at this UPS location are extremely unprofessional and provide horrible customer service. They act as if helping customers is a favor rather than part of their job. There is a clear lack of courtesy, communication, and basic respect for customers. This location does not reflect the level of service expected from UPS and needs significant improvement
  • JL
    Julie Lariosa
    Dec 17, 2025
    5.0
    I’ve been coming here close two years for my returns with QR code packed or boxed, I am Considerate organized my return UPS always do their job Quick and Professional- SO THANKS UPS Colorado Bl Eagle Rock.
  • OF
    O forest
    Dec 8, 2025
    1.0
    The worker there have the worst attitude. Management needs to take c Note
  • EP
    Ernesto Perez
    Nov 8, 2025
    1.0
    I had an envelope sent to me from this UPS store and it's been 6 days that I haven't received it, so I go to a ups by my house to c if they can track it, so they told me that it never lift that store, that the sender never sent it! Then I call, damn customer service is disrespectful and straight up and told me that if it's any legal papers or a "check" that they don't insure that. Lol. Yeah be careful especially in Glendale you have a certain type of ppl there that r good at scamming. Its a federal offense to open other ppl mail this is going to get investigated. The ppl who work there ain't helpful and it's seems to me no one understands what they say.
  • DS
    David K “RestoreChronicle” Seok
    Oct 16, 2025
    1.0
    The worst customer service. She help print a shipping label. Then, she at me because I did not what else to do after I put on the shipping label. Then, I told her, “this is my first time doing this.”

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6319 in Glendale offer?

The UPS Store #6319 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.