The UPS Store

Reviews

• RP

  Ramel The painter

  Oct 27, 2025
  1.0
  Bad customer service got charged money to put tape on my box for a amazon return that was already boxed up for the return **update the owner responded to my post justifying. charging me extra. Because said " the owner has {overhead labor and materials cost} Aside from the Contract with Amazon paying them to return packages that's why they need to change me extra money **sure
• CC

  Cesar Carbajal

  Sep 4, 2025
  5.0
  La persona que me atendió fue muy humilde y además la tienda estaba muy limpia así que les recomendaría visitar esta tienda
• RS

  Radar Star

  Aug 24, 2025
  4.0
  This is a pretty standard UPS store with good service. It offered shipping, notary, packing, and return services. Exactly as advertised and what you would expect. It is a good store.
• JM

  jovana mcgraw

  Aug 15, 2025
  1.0
  normally don’t leave reviews, but I felt this situation warranted one. I recently visited this UPS Store location to return several packages. I made the process as smooth as possible by pre-labeling most of the items, even though it wasn’t required. Upon entering, I greeted the service rep, but she didn’t acknowledge it. That’s not a huge issue,mornings can be rough. but it did set the tone. One of my labels wasn’t scanning, and I explained that I would re download the on the spot. Another customer arrived in the meantime, so I even told the rep she could help them while I handled the label issue. Once I had the label ready, I was told again that it wouldn’t scan and that it wasn’t for this UPS Store, even though the label clearly said it was. Instead of working through a solution, I was told to “go to a different store.” I remained polite and just asked if I could get a receipt for the documents I did manage to drop off, since I know Amazon sometimes requires them if there’s a missing return. She responded that there were no receipts available. I explained why I needed one, and again, she told me to go to another store. When I asked if she was having a rough day or why she was being so dismissive, she told me, “You're just frustrating me.” That’s not something you should ever say to a customer, frustrated or not. I asked to speak with the manager and was told she was the manager. When I asked about the owner, she told me to call the store.i then asked for her name, she presented her name , and said call the store I am the opening manager. This experience was disappointing,not because everything needed to go perfectly, but because of how it was handled. Everyone has tough days, but basic professionalism and courtesy should always be part of customer service
• NM

  Nathan M

  Apr 20, 2016
  1.0
  #1 hours are wrong , they close at 6:30, 6pm they don't have consistent hours. #2 notary person is on maternity leave Double Fail. UPS Store is a waste of space in Gilroy.

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