United States Postal Service

2.5
154 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2601 E Olive Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2601 E Olive Ave, Fresno, CA
93701, United States

Hours

Reviews

2.5
154 reviews
5 stars
47
4 stars
10
3 stars
3
2 stars
7
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor service and lack of accountability from management.

Delivery Issues

Frequent complaints about misdelivered mail, lost packages, and delays in delivery were noted, causing frustration among customers.

Wait Times

Customers experienced long wait times both in line and for package pickups, with some reporting waits of over 30 minutes.

Cleanliness and Environment

Some reviews mentioned that the facility was clean and well-lit, contributing positively to the customer experience.

Mixed Experiences

While some customers had positive interactions with specific employees, overall sentiment leaned towards dissatisfaction with service quality.
  • BB
    Beatrice Becerril
    Nov 25, 2025
    1.0
    It’s ridiculous that we have to wait in line almost 30 minutes to pick up packages! A service that we pay a yearly fee for, mind you! You need to hire more people! It’s ridiculous!
  • HA
    Henry armenta
    Nov 15, 2025
    1.0
    Horrible customer service if you ask me phone lines never work corporate sucks
  • CA
    Crystal Aguirre
    Sep 30, 2025
    1.0
    My mailman has not been Delivering all my mail. I have the new app where it scans your mail in and tells you what you’re gonna be getting for the day. I miss my old male man. He was so nice. I had two really good mailman before they switched him to this Guy, who skips my house because it’s the only one facing the street and doesn’t wanna walk down there to drop off my mail
  • MV
    Miss V
    Mar 4, 2021
    2.0
    So post office’s in general are never pleasant to deal with. This one in particular makes everyone wait apparently even though the sign says otherwise. I provided proof of what the sign says and there was a line waiting from 9am to 9:20ish. On top of that the lady was rude, poor attitude, and that’s not what customer service is all about. The system needs to get better overall with their delivery service to providing customer service as well.
  • SV
    Sergio Valdez
    Dec 28, 2018
    1.0
    The mail pickup system at this establishment is a total joke... they only tend to customers when there isnt a line at the front desk. I've wasted hours in the span of a year just waiting in line. To top it off, they're also rude. Why even have it? They need to hire more people or get rid of it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.