RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Numerous customers reported delays, cancellations, and poor communication regarding delivery schedules.
Service Quality
Many reviews highlighted the professionalism, friendliness, and efficiency of the delivery teams.
Customer Support
Several customers expressed frustration with customer service, citing long hold times and lack of follow-up.
Communication
While some customers appreciated timely updates, others experienced significant communication failures regarding delivery status.
JE
jorge estrada
Feb 17, 2026
2.0
Not on time at all. They canceled one time. Then the next day it got delayed a couple of times. Till the end of the day. . Not on time
LA
Luisa Armenta
Feb 7, 2026
5.0
Excelente servicio
CY
Carrie Yang
Feb 4, 2026
5.0
2nd time I’ve had a delivery from this company, the delivery guys are always so nice and awesome! Thank you!
ED
Elias Denis
Jan 19, 2026
5.0
Great Service and really respectful and professional on delivering my television and really friendly.
SC
Sarah Chun
Dec 31, 2025
5.0
Friendly and professional service. I had three boxes from IKEA. The gentleman placed them on the doorstep and rang the doorbell. When I answered, he offered to bring the boxes inside. I declined, though it was a nice offer. He gave me paperwork and thanked me. After taking a photo of the items, I gave him and the driver a soda and they left. Great, easy delivery.