United States Postal Service

2.7
124 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 41041 Trimboli Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
41041 Trimboli Way, Fremont, CA
94538, United States

Hours

Reviews

2.7
124 reviews
5 stars
43
4 stars
11
3 stars
2
2 stars
4
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are criticized for rudeness and lack of knowledge.

Efficiency

Many customers appreciate the quick service and efficiency during busy times, although there are complaints about long wait times and disorganization.

Package Handling

Numerous reviews highlight issues with lost or misdelivered packages, leading to frustration among customers.

Staff Attitude

There are significant concerns regarding the attitude of some staff members, with reports of unprofessional behavior and lack of courtesy.

Facility Conditions

The post office is noted for being clean and having a convenient location, but there are complaints about inadequate parking and confusing hours.
  • NP
    Neily Perales
    3 days ago
    1.0
    ⭐ 1-Star Review (If zero stars were possible, they would get that — and even a negative rating.) If zero stars were an option, I would give this USPS location a negative rating. The staff here clearly get irritated just because I come in often with multiple packages. But what is the point of being open for business if you don’t want to serve customers? Their attitude is unprofessional, dismissive, and completely unacceptable. Instead of helping, they tell customers to do everything manually because they simply don’t want to do their job. This is not how a public service should operate. I strongly suggest avoiding this location entirely. And honestly, if someone has the time and resources to file a formal complaint or take further action against this branch, it might benefit future customers. No one deserves to be treated this way!🤮🤮🤮
  • SA
    S A
    Oct 23, 2025
    5.0
    "5/5 stars! Cathy at the local post office provided exceptional customer service! She was knowledgeable, friendly, and efficient in helping me set up my PO box. Her patience and willingness to answer all my questions were greatly appreciated. Cathy truly went above and beyond to ensure I had a smooth experience. She's a credit to the USPS team! Thank you, Cathy, for excellent service!"
  • RP
    Ruben Perez
    Sep 25, 2025
    1.0
    Being told by the clerk how to answer the question “have I been treated with courtesy“ on your checkout system, is ridiculous. That is not courtesy, that’s forcing an unpleasant situation. A regret heavily having agreed and pressed green.
  • KG
    Kayla Gouragari
    Aug 24, 2025
    5.0
    Always had a great experience here. Thank you staff for being so kind.
  • CC
    Camilo C
    Aug 19, 2025
    1.0
    Came in with everything ready to mail an international legal document. Staff pushed expensive options ($45–$96) despite First-Class Mail being available for under $15. Also had to buy a new envelope after being told any would work. Felt more like upselling than helping. Clearer communication and respect for informed customers would go a long way.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.