United States Postal Service

2.7
130 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 41041 Trimboli Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
41041 Trimboli Way, Fremont, CA
94538, United States

Hours

Reviews

2.7
130 reviews
5 stars
46
4 stars
11
3 stars
2
2 stars
4
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several reviews highlighting a lack of professionalism and courtesy.

Staff Knowledge

There were mixed reviews regarding staff knowledge, with some customers praising helpful employees while others criticized staff for providing incorrect information or being uninformed.

Package Handling

Numerous complaints were made about lost or misdelivered packages, indicating significant issues with package handling and delivery accuracy.

Efficiency

While some customers noted quick service, many others experienced long wait times and inefficiencies, particularly during busy periods.

Overall Experience

The overall sentiment was largely negative, with many customers expressing frustration and disappointment with their experiences at this location.
  • TM
    Tammy McLean
    Dec 27, 2025
    1.0
    Joe needs to take a class of how to treat customers. I asked him for a piece of tape. He said no if you want you could wait in line and go to the other checkers which I told him they usually give us tape. I complained to the manager, but she didn’t seem to care if she needs to also take a class of how to pretend like she cares when a customer complains. Usually, Postal Service workers are really nice. This location is not welcoming at all.
  • SK
    susan kreyger
    Dec 9, 2025
    1.0
    Note: this usps postal office needs to be closed down. The female staff are rude, cannot respond to any help request, gives inadequate reasons why they cannot lift a pin to assist any customer. In fact they don’t assist in anything that requires them to help walk in customers. I am praying for a complete make over in staffing and retraining in hopes they can try to fix the non-helpful staff and complaints. It’s so unusual not to give proper customer service and to work independently at their station. The only way to rid a bad apple is to end all lines of communication at this 41041Trimboli Way USPS, and hire help that is more thoughtful in both action and customer service! I wanted to give no stars to this group but one star is appropriate.
  • DZ
    Denys Zhuo
    Nov 25, 2025
    5.0
    Cathy was very helpful, recommended the right shipping option and helped me figure out how to track my package.
  • NP
    Neily Perales
    Nov 21, 2025
    1.0
    ⭐ 1-Star Review (If zero stars were possible, they would get that — and even a negative rating.) If zero stars were an option, I would give this USPS location a negative rating. The staff here clearly get irritated just because I come in often with multiple packages. But what is the point of being open for business if you don’t want to serve customers? Their attitude is unprofessional, dismissive, and completely unacceptable. Instead of helping, they tell customers to do everything manually because they simply don’t want to do their job. This is not how a public service should operate. I strongly suggest avoiding this location entirely. And honestly, if someone has the time and resources to file a formal complaint or take further action against this branch, it might benefit future customers. No one deserves to be treated this way!🤮🤮🤮
  • SA
    S A
    Oct 23, 2025
    5.0
    "5/5 stars! Cathy at the local post office provided exceptional customer service! She was knowledgeable, friendly, and efficient in helping me set up my PO box. Her patience and willingness to answer all my questions were greatly appreciated. Cathy truly went above and beyond to ensure I had a smooth experience. She's a credit to the USPS team! Thank you, Cathy, for excellent service!"

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.