United States Postal Service

2.8
217 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 37010 Dusterberry Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
37010 Dusterberry Way, Fremont, CA
94536, United States

Hours

Reviews

2.8
217 reviews
5 stars
82
4 stars
16
3 stars
7
2 stars
6
1 star
106

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and patient, contributing to a positive experience.

Passport Service

The passport service received mixed reviews; while some found it efficient and accommodating, others reported issues with long wait times and unclear policies.

Customer Service Issues

Several reviews highlighted instances of rude or unhelpful staff, leading to negative experiences for some customers.

Cleanliness and Efficiency

The post office was noted for being clean and generally efficient, with quick service despite busy periods.

Communication Problems

Customers expressed frustration over poor communication regarding policies and procedures, particularly related to walk-in services and package tracking.
  • MK
    Mahesh Kshirsagar
    Oct 20, 2025
    5.0
    Very friendly staff. Helped me pack the box and confirm the shipping. Staff went over and beyond.
  • PT
    Parinaz Esteghamat Tehrani
    Sep 26, 2025
    5.0
    Great passport service from Pawandeep and Aquila, very patient and informative
  • CS
    Cynthiya Sheela
    Aug 16, 2025
    5.0
    Very Helpful staff at passport office!!
  • SN
    SV Naveen
    Aug 1, 2025
    5.0
    Pawandeep is the best!!
  • GC
    Giovanni Alcantar Castillo
    Aug 1, 2025
    5.0
    Everyone was very kind to attend, I was walk in and just waited for 30 min. For all the process in total.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.