United States Postal Service

2.8
220 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 37010 Dusterberry Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
37010 Dusterberry Way, Fremont, CA
94536, United States

Hours

Reviews

2.8
220 reviews
5 stars
83
4 stars
16
3 stars
7
2 stars
6
1 star
108

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and patient, particularly in the passport service.

Service Efficiency

While some reviews noted long wait times, many customers reported that the service was generally quick and efficient, especially during busy periods.

Customer Service Issues

Several reviews highlighted instances of rude or unhelpful staff, particularly in the passport section, leading to negative experiences for some customers.

Passport Service

The passport service received mixed feedback; while some found it excellent, others experienced confusion and dissatisfaction with the walk-in process.

Facility Condition

The post office was described as clean and well-maintained, contributing positively to the overall customer experience.
  • OS
    Oliver (Scoobydioux)
    Dec 15, 2025
    1.0
    All of the parcel receptacles in the lobby are either broken or jammed making self service useless!
  • GA
    Ganesh A.
    Dec 13, 2025
    1.0
    Very poor customer service. Staff was inflexible and rude. We were turned away for being three minutes late due to caring for our infant, despite having followed their previous instructions. Save yourself the headache and go to the Newark location for your passport renewal.
  • MK
    Mahesh Kshirsagar
    Oct 20, 2025
    5.0
    Very friendly staff. Helped me pack the box and confirm the shipping. Staff went over and beyond.
  • PT
    Parinaz Esteghamat Tehrani
    Sep 26, 2025
    5.0
    Great passport service from Pawandeep and Aquila, very patient and informative
  • CS
    Cynthiya Sheela
    Aug 16, 2025
    5.0
    Very Helpful staff at passport office!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.