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DHL Express Service Point Fremont

2.5
(378 reviews)

Business Details

47682 Kato Road, Fremont, CA
94538, United States
(800) 225-5345
https://locations.us.express.dhl.com/ca/fremont/47682-kato-road

About

Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at Fremont in Fremont offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally.  For more information and DHL Promo Codes to help you save on every shipment, visit our store today.

Details

  • DeliveryAvailable
  • Wheelchair accessible entranceAvailable

Location

DHL Express Service Point Fremont
47682 Kato Road, Fremont, CA
94538, United States

Hours

Reviews

2.5
378 reviews
5 stars
104
4 stars
30
3 stars
14
2 stars
15
1 star
215

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported failed delivery attempts despite being home, with many stating that drivers did not knock or call before marking packages as undeliverable.

Customer Service

Customers expressed frustration with unhelpful and unresponsive customer service, often receiving vague or contradictory information regarding their packages.

Timeliness

Many reviews highlighted significant delays in package delivery, with some packages sitting at the Fremont facility for days without updates or attempts to deliver.

Accountability

There were multiple complaints about packages being delivered to the wrong address, with DHL showing little accountability for these mistakes.

Mixed Experiences

While many reviews were negative, a few customers praised specific staff members for their helpfulness and efficiency, indicating some variability in service quality.
  • OK
    Olexander Kushnir
    Feb 20, 2026
    1.0
    I ordered an auto part from RockAuto and paid almost double for express shipping specifically to receive it by Friday so I could repair my car over the weekend. DHL marked the delivery as “attempted – no response”, but the driver never called, never knocked, and left no notice. I was home the entire time. Because customer service was already closed, I now have to wait until next week, and I’m forced to use taxis for several days due to a missed delivery that never actually happened. Paying premium for express shipping only to have the stop skipped is extremely frustrating. Please require drivers to contact recipients before marking a delivery attempt.
  • VP
    Vladimir Plyusnin
    Feb 12, 2026
    5.0
    They processed my package very quickly and it got to my house on time and I was able to use the units I ordered on my road trip without delay. I’m very happy with the way they handled my shipment.
  • JS
    jatin satija
    Jan 16, 2026
    1.0
    The driver came all the way to the building and returned as he didn’t have gate code. He didn’t think to call or message me but returned with my package which is now going to be delayed by 4 days because of weekend and public holiday.
  • VY
    VVSN Yaswanth
    Dec 23, 2025
    1.0
    Its took 2 days for shipping from india to california , but for delivery its been 3 days and still I dint receive the package.
  • PW
    poethirin way
    Dec 2, 2025
    1.0
    This is my first time using DHL and I doubt I'll be using it again. So, my parents sent me 2 packages from Myanmar to Fremont and it took only 2-3 days to get here. Inside the packages, they put in some frozen food because they heard the shipping is fast. I'm in a rush to get it because they put in the frozen food, which I'm sure it's all spoiled already since it's been more than 10 days and the packages still aren't delivered to me. When I try to go pick it up, they told me that they're unable to help me unless I submit a hold my packages application, which is honestly ridiculous to me because it will take more days to finish processing that. They also told me that the packages are scheduled for delivery on Monday. Well, Monday has passed and there are no updates on my delivery status. So, I tried to submit an application but they asked for a DHL account number which I do not have. I've also tried contacting customer service and wait on call for more than 10 minutes to which they hung up on me. So, right now, my hands are tied and DHL is a horrible shipping center. I don't recommend it to anyone.

Frequently Asked Questions About DHL Express Service Point Fremont

What services does DHL Express Service Point Fremont offer?

DHL Express Service Point Fremont offers international and domestic shipping services including next day shipping and delivery for personal and business needs.

What are the operating hours for DHL Express Service Point Fremont?

The service point is open Monday through Friday from 10:00 AM to 7:00 PM and is closed on Saturdays and Sundays.

Brand Certified Facts from DHL Express Service Point Fremont

DHL Express Service Point Fremont partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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