DHL Express Service Point Fremont

2.5
373 reviews

About

Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Fremont in Fremont offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally.  For more information and DHL Promo Codes to help you save on every shipment, visit our store today.

Details

  • DeliveryAvailable
  • Wheelchair accessible entranceAvailable

Location

DHL Express Service Point Fremont
47682 Kato Road, Fremont, CA
94538, United States

Hours

Reviews

2.5
373 reviews
5 stars
103
4 stars
30
3 stars
14
2 stars
15
1 star
211

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant delays and failures in package delivery, often marked as 'attempted' without any actual delivery being made.

Customer Service

Many reviews highlighted poor customer service, with representatives providing vague responses and lacking accountability for delivery issues.

Inaccurate Tracking

Customers frequently experienced discrepancies between tracking updates and actual delivery attempts, leading to confusion and frustration.

Facility Problems

The Fremont location was criticized for being understaffed and inefficient, causing packages to sit for extended periods without resolution.

Overall Discontent

Overall, the feedback reflects a high level of dissatisfaction with DHL's service, particularly at the Fremont location, with many customers vowing to avoid using their services in the future.
  • BS
    bhawna singla
    6 days ago
    1.0
    DHL status says that package has been delivered but I didn't receive any package. This is literally the worst service. They have misplaced my package. I have no idea from where to get my package now.
  • TL
    Tianyu Li
    Oct 21, 2025
    1.0
    It took 2 days for my package to go from HK to Fremont. And it took forever for DHL Fremont hub to process it. I hold it for pickup at the Fremont hub and drove there twice. The person at the counter cannot tell me where my package is or when it will be ready because it has never been “physically scanned”. Yesterday, they said it will be ready be today morning. Today, they said it “should” be ready by today. I need my package!!! I paid for the speed! You shouldn’t keep my package in the container!!! Process it!
  • TT
    Tim Toms
    Oct 17, 2025
    1.0
    2/5. E-mail you? E-mail me?
  • MK
    Muskan Kaur
    Sep 26, 2025
    1.0
    Very bad customer service from there my pack is already arrived here more than 2 days they are showing it will delivered 26 September I called to customer service dhl but now they are saying it will delivered to next week becoz use the driver is not available very bad swrvice
  • HM
    H M
    Sep 24, 2025
    3.0
    Hard to find, go to the back of the warehouse to find the office. They don't open right on time at 10am, more like 10:15am so plan accordingly.

Frequently Asked Questions About DHL Express Service Point Fremont

What services does DHL Express Service Point Fremont offer?

DHL Express Service Point Fremont offers international and domestic shipping services including next day shipping and delivery for personal and business needs.

What are the operating hours for DHL Express Service Point Fremont?

The service point is open Monday through Friday from 10:00 AM to 7:00 PM and is closed on Saturdays and Sundays.