The UPS Store

Reviews

• AG

  Abhi Gupta

  Apr 28, 2026
  5.0
  Excellent service - Shalini was fast, efficient, methodical, respectful and friendly.
• DL

  Deen Liu

  Apr 25, 2026
  1.0
  Terrible service, very picky about how you “pack” your Amazon return and ask for $5. Refused to help checking a package that should be picked up here. I actually paid to avoid picking up packages from this location. It’s horrible.
• GB

  Gabriela Antunes Barbin

  Apr 17, 2026
  5.0
  I would like to express my gratitude for the service I received today from Allan. On previous visits to this branch, I never felt as well-treated as I did with Allan's service and empathy; he helped me and resolved my issue. Thank you, Allan—may God bless you.
• JL

  Janelle Li

  Apr 16, 2026
  1.0
  Service not honored, no accountability The service was not delivered as promised. I paid $105 for shipping along with an additional $15 for hold service. A signature was also required. I clearly provided the correct address and recipient name at the time of shipment, but the store entered the information incorrectly. The package was delivered to the wrong address, was not held as requested, no signature was collected, and it was left unattended on the ground. I had to contact UPS myself after shipment to try to correct the issue, which should not have been necessary. When I reached out to the store, there was no acknowledgment of the service failure and no apology. Instead, the response focused on shifting responsibility to the customer, including stating that "something the customer overlooked can't be blamed on them." I ultimately had to dispute the charge with my bank to resolve the issue. I would not return to this location.
• SM

  Sara Medina

  Apr 8, 2026
  1.0
  Shipped my Chanel bag to FASHIONPHILE and used the ups label that generated by FP. Package arrived empty, not sure who stole the bag. I dropped the package at this location, when I tried to get a copy of receipt, they won’t help. I asked if they can provide footage since they have multiple cameras at the store. Nope! Very not good experience. I mean, UPS should be better than that, after all, they charge us a lot $$. A little disappointing.

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