United States Postal Service

2.6
110 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 16731 Santa Ana Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
16731 Santa Ana Ave, Fontana, CA
92337, United States

Hours

Reviews

2.6
110 reviews
5 stars
38
4 stars
4
3 stars
6
2 stars
5
1 star
57
  • MF
    Marlene Fernandez
    Nov 11, 2025
    5.0
    Good people and nice jop
  • KH
    Karen Hurd
    Nov 8, 2025
    1.0
    I was really excited when this Post Office was Built to Service the area. It's been a Blessing to Me. However for a long time now Employee TOMAS has become a know-it-all and A Bully. He's Very RUDE and Condescending to Spanish Speaking Customers. He Treats them as though they are Stupid. He seems to have a Personal Problem with Me whenever I come in to take care of Business. He finds it hard to Provide Me with Simple Customer Service. He feels I'm so Stupid He Has to Explain every step of the Process to Me even when I tell Him I'm not interested and I already Understand and know what I Want. He is the P.O. Box Clerk. My P.O. Box Payment was Due 10/31/2025. TOMAS Took the Liberty of Locking Me out of my P. O. Box earlier than He Should have. I checked with another Clerk Who agreed that my P.O. Box should Not have Been Closed. This is Not the first time this Employee TOMAS has done this to Me. I wish I could Give 5 ⭐️'s. Other Clerks at the Southside Station are quite Friendly, knowledgeable and Pleasant. Unfortunately TOMAS is Not one of them!!! ☹️ If I Could I would Cease to come here !!!
  • EC
    Emily Crosby
    Oct 27, 2025
    5.0
    The clerk Antonia has excellent customer service. Other post office should haven excellent service as this post office in Fontana on Santa Ana Ave . Every time I enter she always greet with beautiful smile. Please keep up the awesome service you provide. Thank you
  • DM
    Dolores Mejia
    Oct 25, 2025
    5.0
    Easy to ship out my item, was able to scan the QR code and she printed it out. If you don’t have a QR code you’ll have to go somewhere else and print it out just a heads up😊
  • CQ
    Cat Quy
    Oct 17, 2025
    3.0
    Not really a review, but this location does NOT have QR code printer where you can print your own return labels from different companies, you have to stand inline just to print it and take up time from employee and other customers… kindda sucks

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.