United States Postal Service

2.3
123 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 747 S Mission Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
747 S Mission Rd, Fallbrook, CA
92028, United States

Hours

Reviews

2.3
123 reviews
5 stars
33
4 stars
6
3 stars
3
2 stars
6
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or combative.

Appointment Issues

Numerous complaints about canceled or missed passport appointments, leading to frustration and dissatisfaction.

Delivery Problems

Frequent issues with lost or misdelivered packages, causing significant inconvenience for customers.

Mixed Experiences

While some customers praised friendly staff and efficient service, others highlighted long wait times and poor management.

Communication Failures

Customers expressed frustration over the inability to reach the post office by phone, with many calls going unanswered.
  • KA
    Kimberly Beth Anne
    Nov 29, 2025
    1.0
    Another garbage government system. Where's my package? Is it in the wrong box? The postal woman's demeanor says everything. Oh no, now she has to spend time to put the mail IN the boxes, not dump it off at reception! It's called doing your job!
  • KL
    K L
    Sep 2, 2025
    1.0
    Worst place to get a Passport. Booked two appointments on two separate occasions only to have both cancelled with only 3 hours notice. They say they have a guy but it's hard to offer appointments due to his limited schedule. Sounds like a lazy excuse to me and poor management. Advice to this branch - don't offer appointments if your guy isn't willing to do the work. Complete failure of public service and waste of tax payers money.
  • BV
    Brenda Vatnsdal
    Aug 20, 2025
    1.0
    Bad delivery service.
  • JA
    Jessica Ambriz
    Aug 11, 2025
    1.0
    I have schedule TWICE a passport appointment ahead of time, online and both times I get a call that the passport person didnt show up. This happened 2 times, less than a month away. Don't schedule your passport appointments here. They are not reliable
  • GG
    Gensting
    Aug 20, 2022
    3.0
    Friendly people, long lines, run-down facilities, and mail is often stolen from the drive thru box. But for a small town like Fallbrook it gets the job done. Bonsall location is better.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.