United States Postal Service

2.3
123 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 747 S Mission Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
747 S Mission Rd, Fallbrook, CA
92028, United States

Hours

Reviews

2.3
123 reviews
5 stars
33
4 stars
6
3 stars
3
2 stars
6
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or combative.

Appointment Issues

Numerous reviews highlighted problems with passport appointment scheduling, including cancellations and staff unavailability.

Package Delivery

Frequent complaints about lost packages and incorrect deliveries, with customers expressing frustration over the handling of their mail.

Staff Friendliness

While some customers praised friendly staff, many others noted a lack of professionalism and warmth, particularly from certain employees.

Operational Efficiency

Customers reported long wait times and inefficient service, especially during busy periods, indicating a need for better staffing and management.
  • KL
    Kevin Lepic
    Sep 2, 2025
    1.0
    Worst place to get a Passport. Booked two appointments on two separate occasions only to have both cancelled with only 3 hours notice. They say they have a guy but it's hard to offer appointments due to his limited schedule. Sounds like a lazy excuse to me and poor management. Advice to this branch - don't offer appointments if your guy isn't willing to do the work. Complete failure of public service and waste of tax payers money.
  • BV
    Brenda Vatnsdal
    Aug 20, 2025
    1.0
    Bad delivery service.
  • JA
    Jessica Ambriz
    Aug 11, 2025
    1.0
    I have schedule TWICE a passport appointment ahead of time, online and both times I get a call that the passport person didnt show up. This happened 2 times, less than a month away. Don't schedule your passport appointments here. They are not reliable
  • MN
    Meryl Nguyen
    Jul 2, 2025
    1.0
    They take the worst passport photos
  • US
    Ulysses Sanchez
    Dec 30, 2024
    1.0
    This is was my first time officially mailing something by myself so I figured that the employee would help me but I was wrong. He was very rude, didn't guide me at all, just took my package and slammed it on the counter and proceeded to package it himself. I was then said "next time have it packaged, and bring your OWN tape" almost as if I the customer was an inconvenience to him.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.