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Brand Certified

United States Postal Service

2.3
(125 reviews)

Business Details

747 S Mission Rd, Fallbrook, CA
92028, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 747 S Mission Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
747 S Mission Rd, Fallbrook, CA
92028, United States

Hours

Reviews

2.3
125 reviews
5 stars
33
4 stars
6
3 stars
4
2 stars
6
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or unprofessional.

Appointment Issues

Numerous reviews highlighted problems with passport appointments being canceled or staff being unavailable, leading to frustration among customers.

Package Delivery Problems

Frequent complaints about lost packages, incorrect deliveries, and poor handling of mail were noted, causing significant dissatisfaction.

Mixed Experiences

While some customers praised friendly staff and efficient service, others reported long wait times and inconsistent service quality.
  • JH
    Javier De Haro
    Jan 29, 2026
    1.0
    Went yesterday, Jan 28th at 1:30pm and there was just 1 lady on the register. As I reached to make the cashier review (the one with the smiley faces), the lady quickly reached over and rated herself the highest score. FAKE SCORES!! she is just giving herself a positive review and beating people to the punch. That's cheating and is covering for her bad service. She was nice until she clicked the green smiley face then became more cold and distant.
  • KA
    Kimberly Beth Anne
    Nov 29, 2025
    1.0
    Another garbage government system. Where's my package? Is it in the wrong box? The postal woman's demeanor says everything. Oh no, now she has to spend time to put the mail IN the boxes, not dump it off at reception! It's called doing your job!
  • EE
    EnterNewName
    Jun 1, 2021
    2.0
    I just went to have a package with a book returned and this lady who also happens to be the manager comes to try an help us while in line. We tell her that the return fee is something we have to pay for and we only came in to pay for it. She tells us that the return slip is something we ask the bookstore for. I tell her that we have to take care of it but she just kept rudely insisting. She spoke to us as if she was some USPS goddess with all the knowledge. So we step out of the line for a quick second to check because we were almost next and we didn't want to hold the line. Well, because we stepped out of the line, our 5 minute visit became a 40 minute visit. I don't blame the employees as it was another customer's fault we waited that long, but if it weren't for the manager's lack of knowledge on the fact that not everyone covers your return slip we would have had a better experience. Her employee knew more than her as he knew that we had to cover the payment. She had glasses and brown hair and clearly doesn't know what she is talking about. I would give this a one star, but the employees there were so nice and helpful unlike her.
  • TG
    Tyler Geffeney
    Apr 9, 2019
    1.0
    Zero Stars. Turned in paperwork for promised PO Box services and they never set it up. Called the number and they said if I just went in they could take care of it. Went in to check on why and they lost the paperwork. When I asked if I could refill it out, they couldn't locate the forms. So multiple trips and can't even a simple thing done.
  • TS
    Timothy Smith
    Jul 21, 2018
    1.0
    Every time i get our mail we have our neighbors mail in our box and I get mail brought to my door that was delivered to my neighbors houses! And have had 3 items lost entirely in the mail so far. It's not that hard to put mail in the right box!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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