United States Postal Service

2.2
185 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 600 Kentucky St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
600 Kentucky St, Fairfield, CA
94533, United States

Hours

Reviews

2.2
185 reviews
5 stars
40
4 stars
12
3 stars
8
2 stars
12
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and poor attitudes of employees.

Delivery Issues

Many customers reported lost or misdelivered packages, with complaints about the reliability of mail delivery and the handling of packages.

Long Wait Times

Customers frequently mentioned long lines and delays, particularly during peak hours, indicating a need for better staffing and efficiency.

Inaccessibility

The post office was criticized for not answering phone calls and for inconsistent hours, leading to customer frustration.

Positive Staff Recognition

Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism, indicating that not all employees are perceived negatively.
  • AE
    Amelia Estrada-Dighiera
    Nov 10, 2025
    1.0
    This is the worst usps i have ever been to! There is an Asian lady who works there and she is the rudest most unprofessional person i have ever met
  • DS
    daisy s
    Oct 30, 2025
    1.0
    The first impression is that everybody there hates their jobs and us
  • JC
    Jannica Codeniera
    Oct 28, 2025
    1.0
    The Asian Lady in this location is something else. Just crazy…Im Asian too but it’s not gonna take much to be at least a little nicer specially if you deal with people all day. I just asked her a question and she got pissed for whatever reason, then i observe while waiting looks like its not just me. She is giving everybody this attitude and to those makes mistakes or have questions will get it worst. I just don't get it at all. Like you suppose to be friendly in this kind of job. She is just angry and needs to take a chill pill. Anyways, Came in for my passport appointment about 10mins ago. Passport process was very fast and convenient. Passport person very nice and approachable. 1 star cuz that lady got into my nerves… Im so close to give her attitude back but i know better. She’s not worth it.
  • MN
    Mikayla Navarro
    Sep 29, 2025
    1.0
    The asian lady who works there is very rude every single time and has no customer service. she should be fired. i understand hating your job and having to do it but she really takes it out on the customers. better off going to the one on base or vacaville.
  • LM
    Lamaya Markia
    Sep 20, 2025
    1.0
    The courier claims they delivered my package to a “parcel locker “ and there is NO LOCKER in my apartment only Amazon locker and speaken with Amazon it makes no sense why USPS would put it in there so my conclusion is that carrier STOLE MY PACKAGE that was expensive

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.