Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 600 Kentucky St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
189 reviews
5 stars
40
4 stars
12
3 stars
8
2 stars
12
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, leading to a poor customer experience.
Package Delivery Issues
Many customers reported lost or misdelivered packages, with claims of packages marked as delivered but not received.
Long Wait Times
Customers frequently mentioned long lines and slow service, particularly during busy hours.
Inconsistent Policies
Several reviews noted confusion regarding passport services and inconsistent application of rules, leading to customer frustration.
Staff Attitude
A significant number of reviews indicated that employees displayed a lack of professionalism and a negative attitude towards customers.
- SVScott VinesJan 5, 20261.0I wish I could be charitable to these people but I'd be lying if I was. If you want that unfortunately not rare combination of stupidity and condescension, ask one of these ladies a question. Holy crap, I understand not liking your job and being burnt out from dealing with stupid questions all day, but I'm not going back unless I have to. Today I had to, but normally I just go to the Suisun branch. My experiences there have been much better.
- AAAnaDec 23, 20251.0The person that helped me with my passport service had a moody attitude. Filipina/asian older lady on the front desk area.
- DCDonna ConejosDec 5, 20251.0The manager or the district manager needs to evaluate their employees on this particular branch.This is not the very first time I have to dealt with the rudeness of their employees here.The Asian lady was very rude every time I come here,so I decided to just dropped off my packages outside and try to avoid getting inside.I always used the kiosk outside to drop off my packages since then.Today I dropped off 2 packages,scanned them at the kiosk then drop it at their drop in box but the other one is too big that it doesn’t fit no matter the position.So I went inside and told the lady that I already scanned it outside but it doesn’t fit at their drop off box outside,she then insisted that “Oh it will fit,you have to drop that in the box outside.”So I replied to her that I tried but it’s too big and she insisted that it will fit.So me knowing myself that it won’t fit coz I tried already!Went outside and do it again,then she told me “Go ahead and do it” while she was inside on the other end of the drop off box.I replied politely that it will ruined the box/packaged if i’ll forced it.She then ask me to go inside and she ask for the box and trying to tell me “Did you do it slant like this (While her holding the box showing it to me like i’m a toddler).I replied politely that I did but it’s too big and it wont fit. So all these scenarios early in the morning,there was no line inside and she definitely did not have a customer with her. Please review the CCTV camera so you can see what I am talking about. It happened today December 5,2025 at exactly 10:06AM. From now on I will never comeback on this branch over here,this is supposed to be the closer in our house but I’d rather drive in Suisun branch cuz the employees here are just somethings else. Forget about customer service at least be nice!
- AEAmelia Estrada-DighieraNov 10, 20251.0This is the worst usps i have ever been to! There is an Asian lady who works there and she is the rudest most unprofessional person i have ever met
- JCJannica CodenieraOct 28, 20251.0The Asian Lady in this location is something else. Just crazy…Im Asian too but it’s not gonna take much to be at least a little nicer specially if you deal with people all day. I just asked her a question and she got pissed for whatever reason, then i observe while waiting looks like its not just me. She is giving everybody this attitude and to those makes mistakes or have questions will get it worst. I just don't get it at all. Like you suppose to be friendly in this kind of job. She is just angry and needs to take a chill pill. Anyways, Came in for my passport appointment about 10mins ago. Passport process was very fast and convenient. Passport person very nice and approachable. 1 star cuz that lady got into my nerves… Im so close to give her attitude back but i know better. She’s not worth it.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 600 Kentucky St, Fairfield?
You can send mail and ship packages, purchase money orders and gift cards, get Post Office™ boxes, apply for passports, and access various shipping and mailing services.
Can I apply for a U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and provides passport photo services by appointment.
Do I need to schedule an appointment for passport services at this Post Office?
Yes, most passport services require an appointment via the online scheduler, though limited walk-in hours are available at select locations.
What are the business hours of this USPS location?
Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 8:30 AM to 12:00 PM, and closed on Sunday.
Can I rent a PO Box at this Post Office and how?
You can apply online to search and reserve PO Boxes quickly and securely, or apply in person with two valid IDs and a completed application form.
Is 24/7 access available for PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary; check with the local Post Office for exact times.
What nearby places could I visit before or after my visit to this Post Office?
You can visit the Western Railway Museum for local history, Solano County Library Foundation for community resources, or Highly Favored Hair Designs for beauty services.
Are there any financial institutions near this Post Office?
Yes, nearby banking options include Solano First Federal Credit Union, Valley Strong Credit Union, and Bank of the West.
How can nearby services like the Family Justice Center Solano assist USPS customers?
The Family Justice Center Solano offers counseling and community support services, providing helpful resources for local residents who may need assistance.
Is this Post Office involved in any hiring or career opportunities currently?
Yes, USPS is hiring and you can find top job openings and career information on their official careers webpage linked in the featured message.