United States Postal Service

2.1
189 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1157 W Mission Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1157 W Mission Ave, Escondido, CA
92025, United States

Hours

Reviews

2.1
189 reviews
5 stars
44
4 stars
7
3 stars
3
2 stars
12
1 star
123

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism and empathy.

Long Wait Times

Frequent complaints about long lines and slow service, often due to insufficient staff during peak hours.

Inaccurate Information

Customers expressed frustration over misleading information regarding hours of operation and service availability, particularly for passport applications and package pickups.

Lost Packages

Numerous reviews highlighted issues with lost or misdelivered packages, leading to dissatisfaction with the reliability of the postal service.

Mixed Experiences

While some customers praised individual employees for their helpfulness, the overall sentiment reflected a significant number of negative experiences.
  • LL
    Lydia Lim
    Nov 10, 2025
    1.0
    Delivery person put my package on the fence and package fell down and everything broke inside. I was there to confront him. He said he didn’t know it’s going to fall down. On the tracking information he said that he left package with individual. But he forgot to say that item was broken due to his negligence.
  • GL
    Gracey Love
    Aug 27, 2025
    5.0
    Close to closing time and only one other person in line besides myself. Most times 7-9 persons deep with two windows open.
  • ED
    Emely Diaz
    Aug 20, 2025
    1.0
    Long line just to be told we need to get into another line to wait for the supervisor and it's been half hour and no supervisor. We're not getting mail or service.
  • DD
    Disastrous1
    Aug 3, 2025
    2.0
    The slowest post office in a 15 mile radius. I went there last year and waited in line for an eternity and the same two employees were working then were working there again at the end of July. I waited in line for 20 minutes and when I left there were nearly 20 people in line.
  • LS
    Lea Smith
    Jul 19, 2025
    4.0
    The gentleman that helped.us could have greeted.us with a smile. He was doing his best i guess.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.