The UPS Store

Reviews

• NF

  Nazir Farhan

  Jun 23, 2025
  1.0
  UPS cost me money, caused a massive headache, and completely wrecked an entire week of my life. I ordered a phone and was given no option but signature on delivery. That meant I had to wait outside from 8 a.m. to 5 p.m.—nine exhausting hours in the heat—because UPS can’t do its job properly. No knock, no doorbell, just a slip saying “no one was home,” while I was standing there the entire time. On the second attempt, things somehow got worse—the package was marked as “lost.” No phone, no explanation, no accountability. I was told to just return it to the sender. The driver even admitted the package was on his route but said, “I can’t find it in my truck—I didn’t pack it, not my fault.” He took my number and promised to call after checking with his supervisor. He never did. Now I’m still being charged for a phone I never received, stuck with the stress, the runaround, and zero resolution. UPS operates with incompetence and zero regard for its customers. I hope this company is hit with every lawsuit it deserves and collapses under the weight of its own failure.
• NH

  Nancy Hunter

  Jun 11, 2025
  5.0
  A variety of locations that are always well staffed ensures customers don’t wait too long in line.
• LS

  Liliana Silva

  Jul 28, 2021
  1.0
  Don't take your passport pictures here!!! They don't do it based on the guidelines. I got mine here and they were rejected by the passport department. I went came back to get a refund since they were rejected and they wouldn't refund me. Waist of time!!!
• CG

  CJ Gray

  Sep 25, 2019
  5.0
  For being a small office it's very nice get pretty busy sometimes. You are always greeted with a smile. They're very helpful, I know they've been great for me. I'm happy what can I say lol

Frequently Asked Questions About The UPS Store