Staples

Reviews

• JO

  Jeannie Oliwa

  Dec 18, 2025
  5.0
  Did an on-line pickup purchase and it went very smoothly
• KM

  Kelly Moser

  Dec 12, 2025
  3.0
  Edit: After my order still wasn’t ready on 12/15 as promised by Carlos, I was able to speak to GM Maritza. She was SO much more helpful and did what she could to ensure my order was ready within 24 hours with the help of employee Brian. Brian completed the order quickly and Maritza made it right by comping the order. Thankful for the help of those two employees who actually worked to help me get my order. Absolutely atrocious customer service. I’m so mad I picked the Escondido store to print my wrapping paper. I placed my order 12/1, with pickup scheduled 12/3. An employee called the day before my pickup (Tuesday 12/2) to ask if I’d be willing to give them another day to print because they were so busy. I told them as long as I had it in hand by Saturday 12/6, that’d be fine. He said that was more than enough time and they’d call before then because they just needed another day…no call. Not done. Was unable to use the paper for the original purpose. Called and spoke to Jose on 12/11 asking for an update because it’s been 10 days since I placed my order. He said their machine was broken and it had been outsourced and I wouldn’t be able to pickup until Monday 12/15. I asked him to call other stores to get it printed and he said he couldn’t and I needed to speak to his manager. I was then transferred to Carlos who said he would call two other local stores to see if they could print it. After an hour and a half of no return call, I called back and asked to speak to Carlos. He said everyone was busy so no one had called yet, but Jose would. I asked him to please call now. He called back 20 minutes later and said the other stores were busy, too. I told him I’d pick it up from any store in San Diego county so please keep calling. He called back and said everyone’s busy. He then said if I had paid for rush service, then it might’ve gotten done. I reminded him that I should have demanded the original pickup date and didn’t have to agree to let them extend it in the first place. Then he spoke to his employee Jose in the background and asked him if he could do it tomorrow. I spoke up and asked how they could be processing orders if their machine is broken. Carlos said it’s not broken. I asked if his original employee had lied before and he said he needed to speak with him to get his story first. I explained what I’d been told, how I was supposed to pick up on the 3rd, and how frustrated I was and he said he needed to call back. He called back 3 minutes later saying his employee misspoke, that the machine had been broken, but now it’s fixed. I said—great, then print my order. He said that new orders had been placed AFTER my original order and they had to do those first. I asked why they’d printed something placed after 12/1 if I ordered first. He just kept repeating that the machine had been broken when my order was placed and that new orders were put in this week with rush service. I then asked if the employee who called on 12/2 has been lying about the delay when it was actually broken then. He retracted and said it wasn’t broken then. I again asked why something this week would take priority over something that’s original pickup date was 12/3 and he just said there’s nothing he can do. I’m not sure if they’re both teenagers at their first job and maybe just don’t know how to handle pressure, but if they don’t realize how an order placed on 12/1 and due 12/3 takes priority over a rush order placed the week of 12/11 is ridiculous. I should have never strayed from Canva. Promotions or not, it was not worth it to use Staples, let alone this specific location.
• BH

  Bruce Hamilton

  Dec 10, 2025
  3.0
  Found the product I needed then had to wait about 10 minutes for the long line at the cashier.
• LM

  Linda L Mitchell

  Nov 25, 2025
  5.0
  I usually find anything I need here. They are also helpful in getting things on a special order if necessary
• CS

  cliff Smith

  Nov 2, 2025
  5.0
  I have been a customer for a long time. I went to Staples yesterday to buy ink for my HP printer. I almost fainted when I saw the price but one of the associates heard my dissatisfaction with the pricing and offered to price match it, which he did. For that I am extremely grateful. Keep up the good work!

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