The UPS Store

Reviews

• JW

  John W

  Jan 20, 2026
  1.0
  Of the four or five UPS stores in the area, this one is last place in terms of customer service. They seem not to be able to keep up with demand and they are not particularly polite
• PC

  Patrick Canler

  Jan 17, 2026
  1.0
  I’m done making excuses for this location. The proximity to my house isn't worth the absolute vitriol you receive from the owner the moment you walk through the door. I have never seen a business owner so openly despise his own customers. He doesn't just provide 'bad service'—he goes out of his way to make you feel like an intruder and a burden. It is embarrassing to watch a grown man act this bitter in a professional setting. If you hate people this much, do the community a favor: retire, go to the beach, and get the help you clearly need to find some peace. I’ve moved all my business operations to the Palomar Airport Road location in Carlsbad, where they actually treat people with dignity. This store is a sinking ship fueled by one man's miserable attitude. Save yourself the headache and go literally anywhere else.
• RC

  richard colavin

  Jan 10, 2026
  1.0
  I normally don’t do reviews but after going to this place a few times I felt like I needed to. The owner of the store is a miserable human. He owns a ice business and seems totally unhappy about it. Doesn’t seem to enjoy his job at all and I recommend he retire. The other guy who works there is a decent guy I think it’s his son. I was doing an Amazon return and he was just rude as hell and didn’t change until I told him “hey if you can’t handle the job I’ll go somewhere else”. Probably makes a lot of money off Amazon but seemed really unhappy about doing it. If you hate your job that much sell the business or retire
• NJ

  Nicole Johnson

  Jan 7, 2026
  1.0
  To echo the other reviews here, I usually don't bother posting reviews unless service is outstanding or completely terrible. And this case it's the latter. I just experienced some of the worst customer service ever. I was simply trying to mail a few items and drop off some Amazon returns. The elderly man who appears to run the store was terrible to deal with. He was incredibly rude to not only me, but his employee working the register. I came completely prepared with all of my labels & QR codes ready to go to make the process fast and efficient for the store and he's still was exasperated with it taking more than 3 seconds to open up a new scan code, obnoxiously tapping the scanner loudly on the desk and making rude comments. When one single package needed a print out label I needed to get from home he looked at me and said "good." Get over yourself old man. I ship a lot for my business & will never use this store again. The one on Avenida Encinas is fantastic!
• MB

  Michael J. Burek

  Dec 30, 2025
  1.0
  Customer service at this location, specifically from the elderly man who identified himself to me as the owner, is horrible and completely unacceptable. Will avoid this location with any future business I have with UPS. My experience is consistent with other reviews: no help or assistance, poor communication, and an overall lack of respect for the cliental. My specific issue involved the UPS option to automatically redirect packages to a designated access point. Our home is located down a set of stairs and does not have direct street visibility. We often have packages misdelivered as a result. I recently selected the automatic redirect option as a courtesy for the drivers and since it makes my life easier in the long run. That was true until my experience with owner at this UPS store. Previously, with a small shoebox sized package the owner made an off handed comment about why "they" would send it to his store. I didn't pay too much attention to this initially. Today, I went to the store ~1hr after receiving the pickup notification for another package. This delivery was on the large side, and I get it is a smaller store, but it was not flagged by the UPS app and the automatic redirect happened as usual. After the first employee tried to find my package and couldn't located it, the owner simply said "I sent it back, it was too big", then walked away with no explanation. I checked my app and indeed it did say that delivery was refused and they would try to deliver it again the next day, to the SAME location. I was asking for some clarification on exactly how I expect to receive my package, and there was no help at all. Dave scribbled down the address of another UPS store and said "try them" then walked away again. His decision to refuse my package is not part of the UPS policy, as confirmed by their customer service which I called immediately after. The pigheaded attitude of this owner as if this was my fault was unacceptable, if he has an issue with the UPS policy, he should take it up with corporate and not deflect to the cliental. The only useful part of this exchange was the owner's recommendation for the other UPS store "a mile up the street". Avoid his place and take your business there.

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