United States Postal Service

2.5
135 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1585 62nd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1585 62nd St, Emeryville, CA
94608, United States

Hours

Reviews

2.5
135 reviews
5 stars
39
4 stars
7
3 stars
10
2 stars
6
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted a lack of friendly and helpful customer service, with many customers reporting rude interactions and unprofessional behavior from staff.

Long Wait Times

Customers consistently complained about long wait times, often exceeding 30 minutes, with reports of understaffing and slow service contributing to the delays.

Operational Issues

Several reviews mentioned problems with the post office's hours, including opening late and closing early, leading to frustration among customers.

Package Handling

There were multiple complaints regarding lost packages and poor handling of mail, with customers expressing dissatisfaction over the tracking and delivery processes.

Mixed Experiences

While many reviews were negative, some customers reported positive experiences with specific staff members who were helpful and efficient, indicating inconsistency in service quality.
  • WP
    wendy Pepper
    Oct 13, 2025
    1.0
    I live around the corner and literally have to go to a different Post office just so I don't have to deal with the awful people at this one. It feels impossible to experience a friendly human connection, let alone a helpful interaction. I had a VERY expensive and important package that was lost, and they were profoundly useless in the attempt to find it. Another package, they wouldn’t ship because I dropped some chili oil on it. I drove to Point San Pablo and they helped me there. If you have a postal anything you need solved... get back in your car and drive to Berkeley. Or... anywhere else, because you'll spend your time frustrated and disappointed in humanity if you choose this adventure instead. Zero stars. I won’t literally ever return to this location, there’s something very wrong with the oversight at this location.
  • CG
    Cynthia Garcia
    Sep 6, 2025
    1.0
    I would give this location a 0 star if I could. I came in with 54 envelopes due to our postage machine at work running out and the lady said “I can’t help you” I asked why? Because where else was I supposed to go with all the envelopes that need postage. She said I can’t help sell you stamps but I can’t help you. I asked for her name she did not provide it and I asked for a manger. This lady was full of attitude and lack of personal skills. I hope to never come back here again for any services.
  • PC
    Pinkaboo Crafts
    Sep 5, 2025
    1.0
    Zero customer service, some of us have lives and it’s hard to work around these typical 9-5 schedules. Lady locks the doors in my face as I’m walking up and when I asked if I could just mail this one item she said no.
  • GA
    Gregory Anderson-Rosendahl
    Jul 30, 2025
    1.0
    Just as I was next, the agent locked something and said she was closed. COLD AS ICE. These women are the most unfriendly and unhelpful postal workers I have ever encountered.
  • JW
    Jeannie Watson
    Jul 23, 2025
    5.0
    Staff are always busy yet friendly!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.