Location.com logo
Person picking up a package from USPS smart lockers
Brand Certified

United States Postal Service

2.4
(143 reviews)

Business Details

1585 62nd St, Emeryville, CA
94608, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1585 62nd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1585 62nd St, Emeryville, CA
94608, United States

Hours

Reviews

2.4
143 reviews
5 stars
40
4 stars
7
3 stars
10
2 stars
6
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.

Wait Times

Customers frequently reported excessively long wait times, often exceeding 30 minutes, with complaints about understaffing and slow service.

Lost Packages

Several customers experienced issues with lost packages and inadequate support in resolving these problems, leading to significant dissatisfaction.

Mixed Experiences

While many reviews were negative, some customers praised specific staff members for their helpfulness and efficiency, indicating a divide in service quality.
  • KA
    Kris Acevedo
    Jan 31, 2026
    1.0
    Where's my medication? I've lost three prescriptions through them
  • DJ
    Deepti Joshi
    Jan 26, 2026
    1.0
    Pretty terrible. One person at the counter, this was at 4:20, a full 40 min before closing. The USPS delivery person also didn’t even attempt to contact me despite them having my phone number and email. Instead, they just had left a missed you card 🙄 So it took me a full 35 min in line to
  • KH
    Khan Hussain
    Jan 12, 2026
    5.0
    Very friendly staff, they helped me find my package which was accidentally dropped at different location, and it was there closing time. 5stars…
  • SN
    Siddhartha Nag
    Dec 20, 2025
    1.0
    This branch of the USPS has outstandingly rude employees, and is generally chaotic and disorganized. The people who work the counter are rude and lash out with no provocation, standing in line I witnessed several people treated harshly and with complete impatience. This location may as well not exist, issues with USPS in general not withstanding.
  • JW
    J W
    Dec 19, 2025
    1.0
    I had a very unpleasant experience with a staff member, Rosheeda, at this location. She was extremely passive-aggressive and outright rude. While I understand how busy and stressful the post office can be (especially during the holidays) and tried to remain patient, she continued to speak to me in a condescending manner and yelled at me in front of other customers, which was completely inappropriate. Basic customer service and courtesy were clearly lacking. After reading other reviews, it appears this is not an isolated incident involving this staff member, and additional training in professionalism and communication is clearly needed. Edit: I encourage anyone who has been treated unfairly to file a complaint with USPS. The supervisor and management team who followed up with me were professional and respectful. I fully recognize how busy and stressful frontline work can be, but that should never be an excuse for treating customers disrespectfully. I sincerely hope this employee is able to reflect, learn, and improve.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others