The UPS Store

3.8
254 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4589 in Emeryville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Watergate Plaza / Powell St & Hwy 80.

Details

  • DeliveryNot available

Location

The UPS Store
2340 Powell St, Emeryville, CA
94608, United States

Hours

Reviews

3.8
254 reviews
5 stars
168
4 stars
8
3 stars
5
2 stars
6
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff consistently praised for being friendly, helpful, and professional, with specific mentions of employees like Nikki and Arshdeep going above and beyond.

Efficiency

Customers noted quick service and efficient handling of shipping and returns, often with minimal wait times.

Cleanliness and Convenience

The store is described as clean, well-organized, and conveniently located with ample parking.

Positive Atmosphere

Many reviews highlight a welcoming and pleasant atmosphere, contributing to an overall enjoyable experience.

Mixed Experiences

While most feedback is positive, there are isolated reports of poor customer service, indicating room for improvement.
  • KC
    Kim Childers
    Nov 4, 2025
    5.0
    The UPS Store in Emeryville is so awesome! Every time I need to ship something they are knowledgeable, friendly, so helpful and honestly. . . Fun. Really appreciate each person in there, but I have to say, today Nikki, rocked! She helped me ship a package internationally and she took such great care. I so, so appreciate this great team. Great job, UPS team Emeryville!
  • NN
    nellybell32
    Oct 27, 2025
    5.0
    I had multiple pre-packed boxes to send to two different states, and Nikki was incredibly helpful and courteous throughout the process. Even as the store got busier, she never left me hanging—she managed to assist others while still keeping me taken care of. She handled a steady line of customers all on her own without making anyone feel ignored or rushed. Nikki deserves all the applause for her professionalism, patience, and excellent customer service!
  • AA
    Ayah Alrobaidi
    Oct 27, 2025
    5.0
    This is honestly the best UPS Store! The staff here are always super nice and helpful. It’s usually busy but they they work quick and efficiently. I’ve been here multiple times for shipping and returns, and the service is consistently great. Highly recommend shipping with UPS, specifically this location! And shoutout to Arshdeep Gill, she’s my favorite!
  • RW
    Rosanna White
    Oct 21, 2025
    5.0
    Nikki and Mitzu are amazing. I came in with a Hello Kitty beanbag to return and its odd size and shape made it kind of a packing nightmare - not with their ingenuity, though. They were quick and crafty and figured it out in no time flat. Their quality customer service reminded me of a bygone era when people did their best to help others just for the sake of being good and kind. Thanks to the team at this location Hello Kitty is on her way.
  • MP
    Melody Petalstorm
    Oct 20, 2025
    5.0
    Nikki and Arsh helped me print a label and ship a return package. They were very sweet and made everything so easy. The shop was calm and parking was plentiful. I’ll definitely be going back to that location for future UPS needs. I took a little drive out to the end of the marina and looked at the beautiful bay. It made an errand that much more enjoyable.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4589 in Emeryville offer?

The UPS Store #4589 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.