United States Postal Service

3.4
159 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 9105 Bruceville Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9105 Bruceville Rd, Elk Grove, CA
95758, United States

Hours

Reviews

3.4
159 reviews
5 stars
85
4 stars
9
3 stars
7
2 stars
7
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Kenny and Reuben for their excellent service.

Long Wait Times

Numerous reviews mentioned excessively long wait times, especially for passport services, with some customers waiting several hours.

Staff Training

Some feedback indicated a need for better training among staff, particularly regarding specific services like Business Reply Mail and passport applications.

Efficiency

While some customers experienced quick service, others noted inefficiencies and disorganization, particularly in the passport application process.

Facility Conditions

Several reviews pointed out issues with cleanliness and organization within the post office, suggesting a need for improvements.
  • RR
    Roxanne
    Nov 3, 2025
    1.0
    We stopped by with several packages and needed to use the bin to minimize the number of trips in and out. Unfortunately, one of the staff members an indian woman at the counter was unhelpful and came across as unprofessional, which made the experience frustrating. I don’t usually leave negative reviews, but I believe everyone deserves to be treated with respect, especially in a customer-service role. That said, the male staff members have always been kind and helpful, and I appreciate their assistance. However, I’ve also noticed that some of my packages are consistently scanned while others are not, which causes confusion and comes across as inattentive. This has happened more than once. I hope management can address these issues to improve consistency and professionalism in service. And if you need a better manager be sure to hit me up :)
  • JG
    Jamel George
    Oct 20, 2025
    5.0
    First, I would like to say that I’ve been coming to this post office for about eight years now and I like this post office sometimes I can get irritated post office workers but one that stands out as + 1000% at a time for the past five years is this guy named Kenny go to him and guarantee to get a smile great service and if you have any questions he wants to help I try to let people go in front of me just so I can get Kenny stand-up guy. He represents the USPS very well.
  • MD
    Mike Drouin
    Sep 16, 2025
    5.0
    Been going there for 4 years, very nice staff, very helpful and knowledgeable, there’s one woman that reminds me of Shania Twain lol
  • NM
    Như Mai
    Sep 10, 2025
    1.0
    They didn’t know about Business Reply Mail even though I showed them the letter with a permit number and the line “postage will be paid by the addressee.” Instead of instructing me to attach that letter to the outside of the envelope, they ignored it and charged me postage. I trusted them and paid — later I found out it was unnecessary. Very disappointing that a customer knows more about USPS service than the employees who work there every day. Staff clearly need better training.
  • BS
    Blanche Scroggins
    Sep 3, 2025
    5.0
    Great staff

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.