United States Postal Service

3.4
162 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9105 Bruceville Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9105 Bruceville Rd, Elk Grove, CA
95758, United States

Hours

Reviews

3.4
162 reviews
5 stars
87
4 stars
9
3 stars
7
2 stars
7
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies; some employees are praised for their helpfulness while others are criticized for being rude or unprofessional.

Wait Times

Customers frequently report long wait times, especially for passport services, with some waiting several hours.

Staff Knowledge

There are concerns about staff knowledge and training, particularly regarding specific services like Business Reply Mail.

Facility Conditions

The post office is described as understaffed and disorganized, with some customers noting cleanliness issues.

Appointment Issues

Many customers express frustration with the appointment system for passport services, citing difficulties in securing appointments and long wait times for walk-ins.
  • AC
    Another Citizen
    4 days ago
    1.0
    Self-Service machine OUT OF ORDER, ONE Employee working the front counter. LONG line past the doors. Slow worker with no motivation to move faster. Only come here if you have time to waste!!
  • MK
    Ma Ki
    Dec 5, 2025
    5.0
    My first time shipping an item I sold on ebay and the lady at the counter helped me with everything and made sure I done it right after I told her I have no idea on what I'm doing. She even called her husband that knows more on how to deal with ebay shipping just to make sure I was well taken care of. Appreciate the genuine help of the employee will definitely help more people out starting on anything that comes with shipping.
  • RR
    Roxanne
    Nov 3, 2025
    1.0
    We stopped by with several packages and needed to use the bin to minimize the number of trips in and out. Unfortunately, one of the staff members an indian woman at the counter was unhelpful and came across as unprofessional, which made the experience frustrating. I don’t usually leave negative reviews, but I believe everyone deserves to be treated with respect, especially in a customer-service role. That said, the male staff members have always been kind and helpful, and I appreciate their assistance. However, I’ve also noticed that some of my packages are consistently scanned while others are not, which causes confusion and comes across as inattentive. This has happened more than once. I hope management can address these issues to improve consistency and professionalism in service. And if you need a better manager be sure to hit me up :)
  • JG
    Jamel George
    Oct 20, 2025
    5.0
    First, I would like to say that I’ve been coming to this post office for about eight years now and I like this post office sometimes I can get irritated post office workers but one that stands out as + 1000% at a time for the past five years is this guy named Kenny go to him and guarantee to get a smile great service and if you have any questions he wants to help I try to let people go in front of me just so I can get Kenny stand-up guy. He represents the USPS very well.
  • MD
    Mike Drouin
    Sep 16, 2025
    5.0
    Been going there for 4 years, very nice staff, very helpful and knowledgeable, there’s one woman that reminds me of Shania Twain lol

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.