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Brand Certified

United States Postal Service

3.4
(166 reviews)

Business Details

9105 Bruceville Rd, Elk Grove, CA
95758, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9105 Bruceville Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9105 Bruceville Rd, Elk Grove, CA
95758, United States

Hours

Reviews

3.4
166 reviews
5 stars
88
4 stars
9
3 stars
7
2 stars
7
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees are praised for their helpfulness and friendliness, others are criticized for being rude and unprofessional.

Long Wait Times

Many customers reported excessively long wait times, especially for passport services, with some waiting several hours or being turned away due to ticket limitations.

Package Handling Issues

Several reviews mention lost or mishandled packages, indicating a lack of reliability in package delivery and scanning.

Facility Conditions

Customers noted that the location is often crowded and understaffed, leading to a frustrating experience, and some mentioned cleanliness issues.
  • BA
    Brandi Adley
    Feb 23, 2026
    5.0
    I stopped by to buy stamps and mail letters to my grandkids. The staff was kind, helped me find commemorative stamps, and even carried my packages to the counter. The letters arrived quickly, and the service felt very personal. The quality of interaction was wonderful, and the value of traditional mail is still alive here.
  • EN
    E Nguyen
    Feb 18, 2026
    1.0
    They always loose mails and packets.
  • 00
    0MissElizabeth0
    Feb 17, 2026
    1.0
    This experience is regarding Postal Delivery carriers, out of this office. I spent hundreds of dollars on a UPS Store box so that I could securely receive packages and whoever the Mail Carrier is on Saturdays FROM THIS LOCATION has twice taken my packages to some incorrect/unknown location and just dropped them off there!!! Only on Saturdays! The UPS Store worker called over there to get it handled (weeks ago) and no one calls him back. Get it together!!!
  • LD
    Laila Dunkerson
    Feb 1, 2026
    1.0
    When you ship big packages or electronics … they somehow go “missing” and they claim that sometimes packages don’t get scanned but will still be delivered … just delayed … they never get delivered …. Reading the comments i seen someone else say their big packages disappeared too
  • AC
    Another Citizen
    Jan 8, 2026
    1.0
    Self-Service machine OUT OF ORDER, ONE Employee working the front counter. LONG line past the doors. Slow worker with no motivation to move faster. Only come here if you have time to waste!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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