The UPS Store

3.5
190 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1179 in El Cerrito offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - El Cerrito Plaza Near Ross.

Details

  • DeliveryNot available

Location

The UPS Store
3060 El Cerrito Plaza, El Cerrito, CA
94530, United States

Hours

Reviews

3.5
190 reviews
5 stars
111
4 stars
5
3 stars
2
2 stars
7
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting Nicole and Avish for their exceptional service.

Staff Attitude

While most reviews noted positive interactions, there were several complaints about rude behavior from some employees, particularly Nicole, which negatively impacted customer experiences.

Service Efficiency

Customers appreciated the quick and efficient service, although some noted issues with long wait times and inadequate staffing during busy periods.

Pricing Concerns

Several reviews expressed dissatisfaction with additional charges for services like printing and package drop-offs, which were perceived as excessive compared to other locations.

Store Environment

The store was generally described as clean and welcoming, contributing to a positive shopping experience for many customers.
  • JJ
    Jenny
    Nov 15, 2025
    1.0
    Store was already closed when I arrived at 4:45pm, store post 5pm closing time. There were others who also missed the service.
  • DC
    Doug Crouch
    Nov 15, 2025
    5.0
    Excellent customer service. Although the store was very busy, Avish was very polite and helpful to everyone.
  • LL
    L Love
    Nov 7, 2025
    2.0
    The first time I visited this store at 8:30am the clerk was very dry. I asked if they were hiring she looked me up and down, then replied there are no applications. I asked for the name of the manager she said there is no manager, but she would not give me the name of the assistant manager. I returned today same dry attitude.
  • PC
    Pritam Chapagain
    Nov 2, 2025
    5.0
    My experience of the store was great. Avish was an amazing guy. He really helped and made the process swift and easy. He worked like a true professional should which is rare to see. Thank you Avish and the whole UPS El Cerrito team.
  • AS
    Alexander Schultz
    Oct 28, 2025
    2.0
    Convenient location and friendly staff, but they lose points for being the only UPS Store location I’ve encountered that doesn’t accept USPS packages for drop-off (unless it’s clothing, which they’ll take, but for a $2 fee). Every other UPS Store location I’ve used accepts USPS drop-offs for free.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store in El Cerrito?

The UPS Store in El Cerrito is open Monday through Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 4:00 PM.