United States Postal Service

3.3
137 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 867 N 2nd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
867 N 2nd St, El Cajon, CA
92021, United States

Hours

Reviews

3.3
137 reviews
5 stars
63
4 stars
15
3 stars
5
2 stars
5
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness is mixed; while some employees are praised for their helpfulness, others are reported as rude and unprofessional.

Efficiency

Customers noted long wait times and slow service, although some experienced quick and efficient transactions.

Facility Issues

Several reviews mentioned poor maintenance of the facility, including broken equipment and lack of basic supplies like tape.

Package Handling

There are multiple complaints about lost or mishandled packages, leading to customer frustration and distrust.

Communication Problems

Customers reported difficulties in reaching the office by phone and receiving timely assistance.
  • RS
    Robert Smartt
    2 days ago
    1.0
    The plain clothes delivery person that delivers to my house entered our gate, got bit by our dog who was with a child, and blames the dog and maintains a really petty attitude for no reason. You trespassed and our dog did its job, you dont need to write about how the dog bit you on every delivery slip, get over it and maybe learn something about dog behavior, a barking dog is usually not your invitation to enter a gate and talk to a CHILD. Also no one substantiated a report or proof of the bite.
  • JJ
    Jerome
    Oct 28, 2025
    5.0
    The lines were long and slow but the person that helped me was so delightful I almost forgot about the lines.
  • AJ
    Angelo Juarez
    Sep 9, 2025
    5.0
    Came in early morning, there was zero line. Janel is super friendly and helped me pick the right shipping option. Janelle also offered additional supplies for future packaging needs. In and out within about 5 minutes.
  • ES
    Even Sabri
    Aug 16, 2025
    1.0
    I recently visited USPS to return a package, and the experience was frustrating from the start. As soon as the woman at the counter saw me with my package, she immediately asked if I had a QR code. When I said yes, she told me to go use the self-service even after I explained that I had never used it before and didn’t know how. She offered no assistance or guidance whatsoever. When I struggled to get the QR code to work, I returned for help. A male employee then stepped in, but his attitude was even worse. He took one look at the package and asked, “Is this SHEIN?” I told him no, I don’t even shop at SHEIN, and it was clearly labeled from another company. Despite this, he told me, “If my machine breaks, you’re paying for it, because SHEIN packages have viruses.” That statement was not only rude, but also completely unprofessional and baseless. Even after I pointed out the label and clarified again that it wasn’t from SHEIN, he continued making assumptions. I left the post office feeling disrespected, judged, and confused. This is not the level of service anyone should receive, especially when simply trying to return a package. USPS should really train their staff on how to treat customers with basic respect and how to assist those unfamiliar with the process.
  • SC
    Sid Campbell
    Aug 9, 2025
    5.0
    Very helpful . They always have good attitude.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.