With a focus on the community of small businesses and consumers, Staples in El Cajon, CA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Overall, customer service experiences were mixed; many praised staff for being friendly and helpful, while others reported unprofessional behavior and long wait times.
Store Condition
The cleanliness and organization of the store received positive feedback, although some customers noted issues with sparse shelves and difficulty finding items.
Product Availability
Customers appreciated the variety and availability of products, but there were complaints about specific items being out of stock or not available as promised.
Printing Services
The print center received both praise for helpful staff and criticism for long wait times and poor service.
MN
Mama J “2ofUs” None4u
3 days ago
4.0
Now that this is an Amazon return option, make sure you know which counter to go to :)
SG
Space Goat
Feb 24, 2026
5.0
Sales associate Brenda provided truly excellent customer service. She was very informative and helpful, and I appreciate the time she took to assist me. She would be a wonderful example for training and follow-up with other associates.
I do wish the store made more use of its floor space, perhaps moving some of the novelty items toward the back rather than near the register area. It would also be helpful if price-checking stations were available for customers.
Overall, I had a very positive experience thanks to Brenda’s assistance.
KA
Kimberly Albut
Feb 21, 2026
5.0
Great store for school and office supplies. Their back to school sale is amazing!
DC
Divina Calderon
Feb 13, 2026
5.0
Exelent man̈ager help and custumer service staple Jamacha rd
ND
NANCY DREW
Feb 9, 2026
5.0
I had visited this store a few times and had the pleasure of meeting Rebecca. She was efficient, professional and just an overall cool person. She assisted me with lots of Amazon returns then helped me cash out.
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