The UPS Store

Reviews

• MP

  Michele Shamell, PhD

  Mar 11, 2026
  1.0
  Imagine a line out the door and Mike (owner) having a conversation with the customer at the counter about his time in the military and chit chatting with the customer like they were old friends having a couple of coffee. Keep in mind he was the only person working at the counter. There was no regard for the 6-7 people standing patiently waiting. After 6 min of this and watching the line get longer I had to ask can you please table the chatter and mikes response :: you don't like it go some where else? this ups store is close to me but after this experience I will drive to Azusa . Never have I experienced such blatant disrespect. as a customer. When I made the comment the line magically moved and when i approached the counter, he further reiterated rudeness and pure disregard for me as a customer. I told him I will contact corporate and he further spewed negativity. I have been to this location many times and while I understand small talk I just find small chatter inappropriate when you have a line of people . Mike have some respect for all customers patronizing UPS. While ups is a franchise you (owner) represent the ups brand.
• LO

  Linda Oh

  Jan 12, 2026
  5.0
  I love this UPS store. Everyone is so nice. Their customer service is amazing. It’s not an easy job dealing with customers with a variety of needs, especially returns. They are totally patient. The manager, who might be the owner, works really hard and makes sure things are running smoothly.
• FS

  Felix Granados s

  Nov 15, 2025
  1.0
  I went return and try to charge $20.00 to ship something didnt tell why they where charging that money i gues the box. I left upset went and bought a box went to a diferent store and Out of magic everything was free
• JT

  Jorge Torres

  Sep 3, 2025
  5.0
  Staff was very kind and helpful with my belongings! Great communication by email/phone! I wish this UPS Store was in Agoura Hills so I could go here for all my shipping/packaging needs
• AB

  Ana Maria B

  Mar 16, 2025
  5.0
  Mike and his team are always courteous, polite, and helpful! I have witnessed them handle even the most difficult customers with patience and professionalism. In a world where entitlement can sometimes run high, I truly appreciate their ability to manage challenging situations with grace. Customer service is no easy task, but they strike the perfect balance between warm, professional service and setting respectful boundaries when necessary. Keep up the great work, Mike and team!

Frequently Asked Questions About The UPS Store