The UPS Store

Reviews

• LO

  Linda Oh

  Jan 12, 2026
  5.0
  I love this UPS store. Everyone is so nice. Their customer service is amazing. It’s not an easy job dealing with customers with a variety of needs, especially returns. They are totally patient. The manager, who might be the owner, works really hard and makes sure things are running smoothly.
• FS

  Felix Granados s

  Nov 15, 2025
  1.0
  I went return and try to charge $20.00 to ship something didnt tell why they where charging that money i gues the box. I left upset went and bought a box went to a diferent store and Out of magic everything was free
• SX

  Sunnie Xu

  Sep 10, 2025
  5.0
  I live nearby and come over quite often. Mike and his team are very friendly, enthusiastic, professional, and efficient. It's always a pleasure to meet them every time. Thank you Mike, keep great work.
• JJ

  Jennifer Jarackas

  Sep 5, 2025
  5.0
  Mike was the person who took care of me that day at store 3591 in Duarte, CA -- Fri 8/29. He was the epitome of what customer service should be -- everywhere, always. I was under a super tight time constraint, while dealing with a lot of moving pieces and emotionally involved in my whole process..... He absolutely hands down did an A-mazing job! I am so grateful he was there and went above and beyond :-) Thank you so much, Jennifer Jarackas
• AM

  Amy Ma

  Jan 11, 2025
  1.0
  Came here near closing to drop off a package while the UPS driver was loading up packages for this store. Things got super uncomfortable and heated when the driver finished loading the truck and tried to use the bathroom here but the owner (Asian guy as mentioned) forbid him to use the restroom and things escalated, the owner got super aggressive and deregatory (they had moved to the backroom but we could hear them arguing and cussing at each other) and it sounded like the store owner put hands on the driver????? The whole situation was extremely off-putting and gross. I have family that drive for UPS and hate to know that they can experience this type of treatment while they're doing arduous work delivering and picking up packages. I Would NOT recommend supporting this location if there are other UPS options near you.

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