United States Postal Service

2.6
54 reviews

About

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Visit your local Post Office™ at 7911 Imperial Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7911 Imperial Hwy, Downey, CA
90242, United States

Hours

Reviews

2.6
54 reviews
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  • JJ
    Jasmine Jaramillo
    Feb 28, 2018
    1.0
    This is by far the WORST LOCATION I have ever gone to. And Jenny is the WORST "customer service" representative I have ever come in contact with. I rushed over to this location to send a simple birthday card and was relieved that I arrived at 4:56pm. The doors were still open, as all offices normally close at 5pm. When I went inside, there was only 2 people in front of me in line. But I was shocked to be yelled at by this employee named Jenny behind the counter, for no reason. She loudly yelled "THATS OUR LAT CUSTOMER WE CLOSE AT 5 AND WE GOTTA HAVE A CUTOFF TIME SO GET ON OUT OF HERE!!! She was really mad as if I had done something so terrible by wanting a simple stamp. Not only was she extremely rude, she also laughed as I walked away and sarcastically said "buh-bye". I don't understand how someone with a horrible attitude and personality could have a customer service job. I have worked customer service most of my life and I know that is not how you treat a customer. Working at a USPS job does not give someone the right to yell at whoever they want. I never want to come in to this office again, but I will to speak to the manager. This kind of person should not be working in a customer service position. Additionally, when a customer comes in before the office is closed... they should receive service. Especially when it is just a simple stamp. I was truly shocked that this kind of customer service is allowed at a USPS store, since I usually have great experiences at any other location. If you see this woman, older Caucasian woman (probably in her later 40s or 50s) just be cautious as she has no respect or empathy for human beings whatsoever.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.