Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 66311 Two Bunch Palms Trl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
66311 Two Bunch Palms Trl, Desert Hot Springs, CA
92240, United States
Hours
Reviews
2.3
156 reviews
5 stars
39
4 stars
9
3 stars2
2 stars
8
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; some employees are praised for being friendly and helpful, while others are criticized for rudeness and lack of professionalism.
Delivery Issues
Numerous complaints about failed deliveries, packages being left at incorrect locations, and mail being lost or delivered to wrong addresses.
Staff Attitude
Several reviews mention a lack of care and laziness among delivery staff, with some customers feeling that employees are dismissive or unhelpful.
Operational Efficiency
Customers report long wait times and poor communication, particularly when trying to reach the post office by phone.
Mixed Experiences
While some customers have had positive experiences with the staff and service, many others express frustration with the overall reliability and efficiency of the post office.
- RSRegina SanchezOct 27, 20255.0The gentleman that helped us very polite and help way to go guy forgot to get a name 😀
- MGMike GAug 23, 20251.0Post Master General needs to shut this place down. Another RIF from the FEDS is in order here. Worst customer service and even worse delivery team. They don’t deliver anything that weighs more than 10lbs. Go to the post office to get your package that should have been delivered in the first place, they can’t find it there either. A grotesque waist of taxpayers money.
- MMMax H. (Marcos)Aug 6, 20251.0Bad service with bad attitude. Please improve on attending customer, and don’t return documents by throwing on the counter. Only one decent person working there. Noted yesterday 9/22/25 how rudely the elderly post office man throws everything at you when returning it to you. Money, documents, and receipts etc. why doesn’t the post office print out forms!? Smh what is it for then!?
- ARAlejandro RoldanJul 15, 20255.0Great service..!!! 👏
- CVCalvin ValdovinosJun 17, 20251.0USPS accepting Amazon packages and then not delivering them? UPS, typically delivers most of our Amazon package as most would not fit in a mailbox and instead of leaving it on our property like they do other times I was left a note in my mailbox as a fail attempt to deliver. When I got to USPS in DHS and I curiously asked the employee why some packages get left and others don’t he responded by saying it’s up to the driver that day.. like what? Call me crazy but isn’t the whole point to deliver the package??
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 66311 Two Bunch Palms Trl?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I apply for a U.S. passport at this Post Office location?
Yes, this location accepts first-time U.S. passport applications and usually offers passport photo services by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, you need to schedule an appointment online for most passport services. Limited walk-in hours may be available at certain times.
What are the Post Office's hours of operation?
Monday to Friday, 9:00 AM to 5:00 PM; Saturday, 9:00 AM to 12:00 PM; closed on Sunday.
How can I rent a PO Box at this location?
You can search for availability and reserve a PO Box online and then complete the setup in person at the Post Office with two valid IDs.
Are PO Boxes accessible after normal business hours?
Most locations offer 24/7 lobby access to PO Boxes, but hours can vary, so check with this Post Office for specific details.
What nearby restaurants can I visit before or after mailing my packages?
Nearby dining options include Little Caesars Pizza, Castañeda's Mexican Food, Zapopan Mexican Food, Pizza Hut, KFC, Wienerschnitzel, The Restaurant, and Starbucks.
Are there nearby stores for shopping or other errands while visiting the Post Office?
Yes, nearby stores include Kmart for shopping, Walgreens for pharmacy and convenience goods, and Rent-A-Center for furniture rentals.
Which nearby services support communication needs near the Post Office?
You can visit nearby Metro by T-Mobile and Cellularmart MetroPCS for mobile phone and telecommunications services.
Where can I grab a coffee close to the United States Postal Service at 66311 Two Bunch Palms Trl?
There are two Starbucks locations nearby where you can enjoy coffee and snacks.