United States Postal Service

Reviews

• MM

  Mary M

  Jul 14, 2025
  5.0
  Surprisingly satisfied! Great customer service. Lady was alone there and busy but she was very polite and patiently helped me!
• BT

  Briana Tapia

  May 14, 2024
  5.0
  Koki was the absolute sweetest and had such great customer service thankyou koki!!!!
• AT

  A T

  Dec 3, 2021
  5.0
  I never thought I would give a USPS location a high rating, 'til I came to this one. They're so friendly and helpful. I was trying to mail a couple of packages and surprised by the cost going to the other coast. I didn't even say anything but the lady there was so nice asked what it was and offered me cheaper mailing options. She even gave me the supplies to repack my packages. And I saw them even offer tape to help someone seal their package better. Can I just say Wow, that's so nice! Usually you get someone very moody behind the counter at other locations that would tell you to buy your own tape. This location is a USPS gem.
• JS

  John Spitters

  Jul 29, 2016
  1.0
  Upon pickup of my mail that accumulated while I was traveling in July 2016, I discovered that magazines, newsletters and large envelopes were folded, bent and rendered "unreadable" due to damage inflicted by postal workers at the main U.S. Post Office in Danville, CA. By any measure, and by its own federal sanctions, the intentional or unintentional act of damaging U.S. Postal mail and parcels is a federal offense. Title 18, Part I, Chapter 83, Sub-section 1703 of the United States Code reads as follows: (a) Whoever, being a Postal Service officer or employee, unlawfully secretes, destroys, detains, delays, or opens any letter, postal card, package, bag, or mail entrusted to him or which shall come into his possession, and which was intended to be conveyed by mail, or carried or delivered by any carrier or other employee of the Postal Service, or forwarded through or delivered from any post office or station thereof established by authority of the Postmaster General or the Postal Service, shall be fined under this title or imprisoned not more than five years, or both. (b) Whoever, being a Postal Service officer or employee, improperly detains, delays, or destroys any newspaper, or permits any other person to detain, delay, or destroy the same, or opens, or permits any other person to open, any mail or package of newspapers not directed to the office where he is employed; Citizens who utilize the U.S. Postal Service would not reasonably expect to have their parcels damaged by postal workers who have a fiduciary responsibility and obligation as custodians of the federal government to uphold and maintain the handling, sorting, delivery and other postal management duties in an orderly manner without inflicting or causing damage to parcel items. Yet, when challenged by USPS patrons about damage to their parcels, the attitude of USPS workers at the Danville facility is best characterized as defensive, aloof and indifferent. A word of advice to the Postmaster of the Danville facility: do everything in your power to see that a change and shift in attitude, accountability and ownership of duty and responsibility on the part of your workers and associates occurs at once.

Frequently Asked Questions About United States Postal Service