The UPS Store

Reviews

• AA

  AtoZ Academy

  Nov 14, 2025
  5.0
  Giving a shout out to Veronica for outstanding customer service! We needed a super quick turn around on a print-and-deliver order and Veronica delivered above and beyond expectations. This app only allows five stars but we would give you 10 stars if we could. Thank you!
• KL

  K L

  Nov 2, 2025
  5.0
  Always very helpful. They always go out of their way to help and especially my 87 year old Mom. Thank you!! I appreciate all of you!
• TN

  Tom Nash

  Jul 12, 2025
  1.0
  other UPS stores take USPS packages as drop offs. this store has decided they will take them but charge you $2 to do that. i won’t be coming back here since i can just go to the one on Crow Canyon and they take all packages as drop offs for free. customers should know about the “upcharge” at this location. this is not a one stop shop for package drop off edit: owner said that “each store is independently owned and each has their own policies”…yeah you are just proving my point. Since you dont know what to expect at each location, stay away from the ones that don’t provide the best service. if the basic store services are all franchised, like a subway, wouldn’t it track that the owner would want to prioritize the best level of service at each location? upcharging $2 for a drop off makes zero sense when up the road it is free. i’ll just go to the free one and avoid this place.
• VG

  Vahid Ghadamyari

  Jun 3, 2025
  1.0
  I recently visited a UPS Store to get passport photos taken and was surprised by the $25 charge for just two photos. The store manager explained that the higher price was due to new software with special passport compliance features and the store’s high rent. While I understand the need for accuracy and quality, the price still feels excessive—especially considering that FedEx and even other UPS locations offer the same service for around $18, with equally compliant results. Overall, the photos were fine, but the value for the price is questionable. If you're looking to save a few dollars, I’d recommend checking other options before choosing this UPS Store.
• BW

  Brian Wester

  Sep 1, 2018
  1.0
  To be fair, I don’t have a problem with the store itself. And one guy there, Ben Weiner was a help. I sold a $1,750 guitar on eBay. I packaged the guitar up and insured it through UPS for $2,000. It arrived in Arkansas with a huge gouge in the top. No damage to the hard case it was shipped in. I also wrapped the headstock in bubble wrap to prevent shifting which wasn’t on the guitar when it arrived. It is of my opinion that at some point, due to the location of the gouge, lack of damage to the case and missing bubble wrap that the guitar was at some point inspected and the buckle on the case caused the gouge. No way to prove that, just my opinion. But it’s okay right? The guitar was insured for $2,000 for the unfortunate event something like this would happen right? The purchaser was refunded, guitar was shipped back to me (via USPS) and a claim was made for the guitar. I was contacted by a Ben who helped me with the claim. I shared emails and photos of the guitar. I was asked to get a quote for how much if at all the guitar could be repaired. After submitting that, I was told that my claim was denied!! I sold a beautiful Gibson J45 acoustic guitar in excellent condition and was returned a damaged guitar. Ben and I talked back and forth a few times before my calls went unreturned. My claim was denied and I was never refunded my insured and shipping charges. I’m beyond disgusted with the way this whole thing was handled. I feel cheated and stumped out of anything. UPS damaged a beautiful guitar and refused to make good on a legit claim. I will never ship anything through UPS nor will I accept anything from them. It’s absolutely disgusting how this whole thing played out.

Frequently Asked Questions About The UPS Store