The UPS Store

Reviews

• GC

  G C

  Dec 11, 2025
  5.0
  I’ve been a customer of this location for close to 20 years. I can tell you the owners prior to Wade were very good/friendly. Wade, Janelle and the rest of the staff over the last 5 years have also always been very good, friendly and professional. I’ve been very happy with my mailbox and other services here. Being around for so long, I have seen many customer situations while going in to pick up mail, wait in line for shipping or Amazon returns, etc. Many of the issues arise from lack of understanding, mostly around the Amazon return policies which have changed over time. I’m a big Amazon customer myself and have returns to process as well. I’m careful to choose the right option so that I don’t have to box up, print a label, etc. Often times it is a UPS store location, but not always. I’ve found that in those cases where it’s not, the option to return to Whole Foods on Aliso Creek Road is best (owned by Amazon) for just being able to drop the item off. Sure, it’s further out of the way for me but the convenience is worth it in terms of how to get the return back. What I’ve seen people do is expect the UPS store to operate as an Amazon returns processing center (perhaps like Whole Foods) and box up, tape and get the item ready for shipment. That’s really not how it’s supposed to work and customers place the blame on Wade and his team. I really think if people took their time in how they choose return options on the Amazon site and understand their responsibility in what needs to be done, almost all of the negative reviews here on Google would disappear. It’s not fair to expect Wade and his staff to put the time and expense in materials to get your return packaged (because that particular Amazon seller required it) for you. This review is intended to both fairly and accurately rate my experience there as well as serve to highlight what I’ve personally observed to be the root of much of the discontent shared in the reviews section of this site. I hope this helps everyone considering doing business here as well as those using this location for Amazon returns. Happy Holidays to all!
• TG

  Taje Gill

  Dec 1, 2025
  1.0
  Went to drop a pre labeled packet I asked for a receipt they guy was pretty miserable literally threw the receipt across the counter no thanks or anything . Customer service recall basic training needed
• SW

  Sara Winokur

  Aug 16, 2025
  5.0
  The owner is very helpful and professional. Occasionally, when customers come in with their packages not taped up or in the wrong box or label, he tries to explain to them the instructions from the vendors. I’ve seen those customers get mad at him as if it’s his fault! He always remains calm and courteous.
• MM

  Mark Mark

  May 12, 2016
  1.0
  I'm acquiring a vietnamese domain name and needed to have a document (half English, half vietnamese) notarized. Being a notary myself, I knew that I needed a Jurat which says I swear the contents of the document are true and honest versus a standard acknowledgement notary which verifies my signature. I entered the UPS store to a very grumpy old lady, named Abba Ko (store manager). I told her I needed a notary and she asked for my ID and told me to sign the document. There is no place to sign the document so I told her I was looking for a Jurat and not an Acknowledgment. She must have felt threatened by this because she immediately told me it couldn't be done. Now I felt like I had to go on the defensive and educate her on proper notary policy. I went to my car, got the correct forms and book that she should have had. Upon my return, her attitude shifter to complete rudeness. Which, made me more angry. I became short and just said to do it as she felt comfortable because I needed to get it done. As our conversation heated up, a young boy, assuming its Abba's son, came out from the corner all puffy chest like he wanted to fight me saying why am I being rude. Well...it started when the manager, Abba, refused to follow standard notary public service policy. Anyways...now things got really heated and they start accusing me of being a liar and start saying "you people" at me as if I was part of a bigger group of troublemakers, perhaps even racist. So I called them out on that and they just started laughing at me and kicked me out. Refused my business. Not that it really matters, I'll never shop here again. On the way out, we both dropped F bombs and filmed each other with smartphones. The kid walked out with me and we almost got into a fist fight. I was very close to letting lose but decided it wasn't worth it over a $10 notary. I'd recommend staying far away from this place. Management is crap. A notary is a simple task and should have never escalated. Will definitely be emailing their corporate team.

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