Staples

3.7
196 reviews

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Cypress, CA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
6816 Katella Avenue, Cypress, CA
90630, United States

Hours

Reviews

3.7
196 reviews
5 stars
107
4 stars
30
3 stars
7
2 stars
4
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were numerous complaints about rude and unprofessional behavior from certain employees, particularly in the printing department.

Staff Knowledge

Several reviews highlighted the knowledge and helpfulness of specific employees, particularly in assisting with product selection and printing services.

Store Environment

The store is generally described as clean and well-stocked, with a good selection of office supplies and electronics.

Service Efficiency

Customers expressed frustration with long wait times, especially in the printing and shipping areas, indicating a need for better staffing and efficiency.

Management Issues

There were multiple mentions of poor management, particularly regarding employee attitudes and customer service, which negatively impacted the overall experience.
  • JS
    John Smith
    Oct 28, 2025
    1.0
    staffs are amazing... Manager marc is one of the most unhelpful, unsmiling, uncooperative person in the world who probably hates life if not customers themselves... Comes to work with an ungrateful attitude as if he hates working there who overcharged me 8 dollars for a bleepin same poster I could have just printed on machine for 80 cents .. dishonest unprofessional ruining staples reputation... Won't be supporting your store unless your manager either fires himself or changes his pissant attitude -Zeeshan Mahmud
  • LS
    Lorenzo Sanchez
    Oct 13, 2025
    3.0
    Good store for electronics and other things I like Staples store.
  • SY
    sung yun
    Oct 2, 2025
    1.0
    I've been using this branch for almost six months now for UPS and USPS shipping, and more than half the time, I've been kept waiting too long. The problem I've experienced is that this department handles both printing and shipping, and customers who request shipping are 100% drop-offs. And honestly, scanning takes less than a minute. However, the staff here never demonstrates flexibility and spends most of their time dealing with customers seeking printing advice. Of course, the first print customer gets priority. However, the staff in this department are flexible and simply wait for those print customers to consult and discuss their concerns. I asked the employee who had been waiting for over 15 minutes today what to do, but she simply told me to wait. The situation was even more pathetic when I looked across the hall at the cashier area, where four employees were chatting happily among themselves, even though there were no customers present. I approached the employees and asked if they could help me with my shipping, but they didn't answer or offer any help. There were no customers at that time, so why were four employees gathered there chatting? I'm really feeling down at this point.
  • KS
    Katherine Sneddon
    Sep 11, 2025
    5.0
    The Staples on Katella is amazing. Every time I have gone there, I’ve been helped with smiles and kindness and knowledge. The associates at that store are so very helpful. Thanking all of them!
  • IA
    Irene In Anaheim
    Sep 10, 2025
    5.0
    I went into the Cypress Staples this morning and needed assistance. I was greeted by an employee named Gabriel I can't say enough about his customer service skills. He went above and beyond to assist me and other customers within the printing area. He made sure that all customers understood how to operate and make payment through the machines. Kudos to Staples for hiring an exceptional employee.

Frequently Asked Questions About Staples

What services does Staples in Cypress, CA offer?

Staples offers innovative printing, shipping, technology, travel, recycling services, as well as products essential for working and learning.

What are the store hours for Staples in Cypress?

Staples is open Monday to Friday from 8:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 6:00 PM.