United States Postal Service

2.7
205 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 21701 Stevens Creek Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
21701 Stevens Creek Blvd, Cupertino, CA
95014, United States

Hours

Reviews

2.7
205 reviews
5 stars
69
4 stars
16
3 stars
14
2 stars
6
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over their interactions.

Efficiency

While some customers reported quick and efficient service, many others experienced long wait times and poor handling of packages.

Passport Services

Mixed feedback on passport services; some praised specific employees for their assistance, while others reported rude behavior and inefficiency.

Package Handling

Several customers complained about misdelivery and poor tracking of packages, leading to significant frustration.

Overall Experience

The overall sentiment indicates a decline in service quality, with many customers expressing a desire to avoid this location in the future.
  • CY
    Charlis Younan
    Jan 5, 2026
    1.0
    Always line, none answer the calls and their excuse is they are short staffed private sector like this won’t last a day.
  • CC
    Christine
    Jan 2, 2026
    1.0
    I can't recall if there's been a genuinely pleasant experience with the service here. The prepaid parcel drop-off machine is convenient and often less stressful than getting help with the desk but doesn't always work properly. It took my package today seemingly without scanning it and didn't give me a receipt. Note to self to play around with the machine a bit first to check that it is working before dropping off your package.
  • KK
    Keenan
    Dec 18, 2025
    1.0
    Terrible experience at the USPS Cupertino Post Office on 21701 Stevens Creek Blvd. Went to pick up a missed delivery and the clerk, Philip, was rude and completely misinformed. He wrongly insisted my ID (Valid Driver License) address had to match the package. I had to correct him before he finally gave me my letter. USPS should train staff properly customers shouldn’t have to deal with incompetence like this.
  • MW
    Michael Winton
    Dec 16, 2025
    2.0
    How can you not have any international stamps at all? Especially at a busy time of the year.
  • GN
    Gergely Nemeth
    Nov 26, 2025
    1.0
    If you are looking to get a passport, book at another usps office - people here are extremely rude

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.