Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 23921 Lake Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.8
136 reviews
5 stars
44
4 stars
15
3 stars
9
2 stars
10
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and incompetence, particularly from a specific postmaster.
Staffing Issues
Many reviews highlight understaffing as a significant problem, leading to long wait times and inconsistent service.
Mail Handling
Customers frequently report issues with mail being misplaced, returned incorrectly, or mixed up, contributing to dissatisfaction.
Community Appreciation
Despite negative experiences, some customers express appreciation for the hard work of postal employees, acknowledging the challenges they face.
- CGcraig granados4 days ago5.0Everyone that works there are polite and kind. They all try to help and some things are beyond their control. I have had nothing but positive interaction with all of the employees
- RRRandel ReidJan 1, 20264.0Since we don't get our mail delivered to our house this is the only place we can go but everybody's awesome. Except for the ones that feel trapped in a government job LOL
- KMKayla MJan 1, 20262.0It’s true they are rude here. I moved here two years ago. It was a big deal even trying to get my PO Box. But we’re all adults be straightforward just like they are. You’ll get what you need done. Now they are nice to me. Lol.
- MMmdthrockNov 28, 20252.0Rude almost always and inconsistent service at best.
- MPMarcia PuryearNov 15, 20255.0Please before you leave a negative review, reconsider all the good things these workers do and have to put up with, loads of everyone mail and complaints and pressure thats unforseen by the US government and micro-managing that we may be unaware of. I appreciate them for all that they do for me, i receive packages daily and havent had any issues.I like that they are real people and NOT ROBOTS.If we arent careful, and continued slanderous reviews, our governments next step is to supercede/replace them with Robots....So lets give a shout out for all the GOOD Deeds they do which I'm happy about.GOOD DAY TO YA...
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 23921 Lake Dr offer?
The local Post Office provides mail and package shipping, money orders, Post Office boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and most locations also provide passport photo services.
Do I need an appointment for passport services at this USPS location?
Most passport services require an appointment scheduled online, though limited walk-in hours may be available at select locations.
What are the business hours of this United States Postal Service location?
Monday through Friday, 9:00 AM to 5:00 PM; Saturday from 12:00 PM to 2:00 PM; closed on Sundays.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person. Online reservations are available at the USPS website with instructions for completing the setup at the location.
Is it possible to access PO Boxes after regular business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary by location, so check with this Post Office.
What nearby places can I visit before or after my trip to the USPS on Lake Dr?
Nearby options include the Crestline Cafe for dining, Lake Drive Hardware for home and garden supplies, and Oak Trunk for flowers and gifts.
Are there any fitness facilities close to the Post Office for a workout before or after my visit?
Yes, Elite Altitude Training Center is nearby, providing sports and recreation facilities for your fitness needs.
Can I combine my visit to the Post Office with some shopping nearby?
Absolutely, nearby places like Earth Elements Crestline offer home goods and gifts, and HowJoyful Shop provides additional shopping options.
Where can I find community services or events near the USPS location?
You might visit the Crestline Friends of the Library, Donor Recipient Partnership Foundation, or Northwestern Preparatory School for community services and events.