United States Postal Service

2.3
132 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2230 Fairview Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2230 Fairview Rd, Costa Mesa, CA
92627, United States

Hours

Reviews

2.3
132 reviews
5 stars
33
4 stars
9
3 stars
3
2 stars
5
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of professionalism.

Delivery Issues

Customers frequently report problems with mail delivery, including lost packages, incorrect deliveries, and unresponsive service regarding delivery inquiries.

Mixed Experiences

While some customers praise individual employees for their helpfulness, the overall sentiment leans negative, with many stating they will avoid this location in the future.

Long Wait Times

Several reviews mention long wait times and inefficient service, contributing to a frustrating experience for customers.

Management Concerns

Criticism of management practices and employee behavior is prevalent, with calls for better training and accountability among staff.
  • SH
    sophie harris
    3 days ago
    2.0
    I was nearly brought to tears from my experience here. There is an Asian man that works at the counter, and his service is HORRIBLE! I came up to the counter with a question regarding my package due to it being sent to a military base, and he treated me extremely poorly and didn’t help me. I’m not sure if it was because of my race or what, but I was sent back in line and was clueless, having to figure out what to do. I did have to purchase a role of packing tape with him, and at the end of the transaction it asks for a rating on the service of the worker; he reached across and picked the highest rating before I had a chance. This is not the first time he has done thing when going to this location. Luckily, I was helped by a woman, Chris, with my package and she was extremely gracious, helpful, and kind. She expressed frustration towards him as well. I am so hurt by this man’s behavior and I want to avoid ever having to work with him again.
  • KM
    Kurt Mulville
    Nov 8, 2025
    1.0
    No drive thru as indicated.
  • JJ
    Javier
    Oct 20, 2025
    1.0
    Third time within a week they deliver my USPS Ground package with tracking # to a different address. Horrible!!!!!
  • EC
    Elaine Chipman
    Aug 30, 2025
    5.0
    Great post office. Especially the employees, with excellent attitudes and service.
  • JO
    Jose Orozco
    Aug 7, 2025
    2.0
    Y'all these people are very sour , i mean i get it , but its not the best feeling post office to go to except if you just drop something cuz at least you won’t chat. The older lady was nice to me for the passport appointment but its just awful. Also the japanese man can’t speak English and id wait in different line or go somewhere else cuz hes rudest of them all

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.