United States Postal Service

1.9
284 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 414 W Grand Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
414 W Grand Blvd, Corona, CA
92878, United States

Hours

Reviews

1.9
284 reviews
5 stars
50
4 stars
10
3 stars
10
2 stars
11
1 star
203

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff described as rude, unprofessional, and unhelpful.

Long Wait Times

Many customers reported excessively long wait times, often exceeding 30 minutes, due to understaffing.

Staff Attitude

Several reviews mentioned specific employees exhibiting negative attitudes, contributing to a frustrating customer experience.

Mixed Experiences

While many customers had negative experiences, a few noted positive interactions with specific staff members who provided helpful service.
  • EB
    E B
    Dec 27, 2025
    1.0
    Elvira canceled my transaction on the card machine when I indicated a negative experience so that it wouldn’t be recorded. I was the first person in line and yet it took an hour to send one simple package because Elvira did not give me all the information so I had to keep returning to the line and Elvira would serve other people before me because she said I would “take longer”. I did not take longer; she only had to type in a simple address.
  • SS
    sunny
    Nov 26, 2025
    1.0
    I would give this usps store a zero star if I could, they have the worst customer service ever! That woman with black curly hair has the worst attitude and is unprofessional.
  • MC
    Mitzh Consla
    Nov 18, 2025
    5.0
    Friendly staff, plenty parking spaces
  • TR
    Tita Rojas
    Nov 16, 2025
    1.0
    BY far the Worse customer service! I went to pick up a package had me waiting for a manager. "°Manager" took more than 30 min to look for my package. When I asked to speak to manager. I was told they couldn't find my pKG they would call me. When I asked who would be calling me they told me one of 3 managers. NO NAME GIVEN! Needless to say I never got a call. And all this happened because Arturo one of the clerk was not there. Arturo is the only clerk who will have a smile on his face and looks like he enjoys his job! He gets things done and even when I accidentally put a sad face on his survey he smiled and said that's ok. Please give Arturo a raise, his smile makes up for all the angry faces. Especially of the lady in the left who always goes on break to avoid helping me and leaves everything to Arturo!
  • LM
    Layla Moore
    Nov 14, 2025
    1.0
    terrible. line out the door. i just need to pick up my mail as the box is broken and i’ve been waiting over 30 minutes. currently in line. they need to get it together as this is absolutely ridiculous and happens every time i come in here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.