Business Details
About
Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Concord, CA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.7
155 reviews
5 stars
80
4 stars
29
3 stars
6
2 stars
6
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and poor service experiences.
Product Quality
Several customers expressed dissatisfaction with the quality of printed materials and the availability of products, indicating issues with order fulfillment and stock.
Store Environment
The store is generally described as clean and well-organized, but some customers noted long wait times and inadequate staffing during busy periods.
TSA Precheck Issues
Multiple reviews highlighted significant delays and poor management regarding TSA precheck appointments, leading to frustration among customers.
Positive Experiences
Despite the negative feedback, many customers shared positive experiences, particularly regarding specific employees who provided exceptional service.
- FFFlash Forward4 days ago2.0This store feels like stepping into the Twilight Zone, where employees seem to think it’s acceptable to treat customers with disrespect and act as if helping is an inconvenience. The most concerning incident happened when I asked a black female employee for the restroom code. Instead of providing it, she refused and began asking me personal questions. I stayed silent and waited for the code, but she escalated the situation by repeating the same questions louder, as though my silence was a problem and she would force me into small talk. She then told me she wouldn’t give me the code because I wouldn’t answer her questions about my day. When I walked away to find someone else, she finally yelled the code after me, adding a negative remark about me being “rude” for not engaging in small talk. Additionally, when I first called the store to speak with someone in the shipping department, there was no greeting or basic professionalism. After a long pause, the employee simply said, “I’m listening,” with no introduction or offer to help. Overall, the lack of courtesy and professionalism from multiple employees is unacceptable and reflects very poorly on the store. 11/20/25 4:30PM
- MLMichael LujanNov 16, 20255.0I always find what I need. At least once during my visit I’m asked by an associate if I need help finding anything.
- GGGraceNov 6, 20255.0I always find it pleasant to shop at this location with Staples, the customer service is always welcoming and helpful !
- CBCharles Van BrusselenNov 2, 20251.0I had flyers printed here and they were complete garbage. The edges looked like they were torn and not cut. They still had white edges on most of them. They couldn't re cut them because it would cut off the info on the other side that was printed offset. This was 2 days later than I was supposed to get them.
- JDjennifer dehartOct 24, 20252.0Nothing worse than coming in, seeing a long line, only one person in front and two others walking around the store ignoring the line. This place looks pretty stocked. I am sure your shelf placement can wait a few minutes to serve customers. Always like this here.
Frequently Asked Questions About Staples
What services does Staples in Concord, CA offer?
Staples provides printing, shipping, technology, travel, recycling, and various office-related services.
What are the store hours for Staples in Concord?
Staples is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Staples offer same-day delivery and curbside pickup?
Yes, Staples in Concord offers same-day delivery, in-store pickup, curbside pickup, and delivery services.
What payment options are accepted at Staples?
Staples accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
What types of products can I find at Staples in Concord?
You can find laptops, desktops, printers, office supplies, furniture, cleaning supplies, paper, pens, and tech products from brands like Dell, HP, Apple, Canon, and more.
Does Staples recycle electronics and office supplies?
Yes, Staples offers recycling services for electronics, ink cartridges, and batteries.
Are there any nearby postal and shipping services to Staples?
Yes, nearby you can find the United States Postal Service, US Post Office, and USPS, which can complement your shipping needs.
What nearby places could I visit after shopping at Staples?
You could visit Treats Cafe for refreshments, or shop at Safeway for groceries, both conveniently nearby.
Are there any home improvement or cleaning services close to Staples?
Nearby, CleanWorks Agency offers home cleaning and home improvement services, useful if you need professional assistance.
How can nearby businesses like Red Violet Works benefit Staples customers?
Red Violet Works provides marketing and advertising services, which could be valuable for small businesses and entrepreneurs shopping at Staples for office supplies and services.