The UPS Store

Reviews

• GC

  Ginny C

  Oct 2, 2025
  1.0
  I received a notice that I needed to pick up a package at this UPS location. I came in the next day, and was brushed off by an employee. She was on the phone with someone else while talking to me, implied that the package was probably being re-delivered already anyway, and after asking me to “stick around” (I assumed to wait until she got off the phone) she called for the next customer and completely ignored me. After 24 hours my package was still not delivered, so I filed a package re-delivery request on the UPS website as directed. It is now over a week later and I have received no updates or information about my package. I have called UPS four times, visited my local UPS store twice, and attempted to contact the original shipper all with no luck. I’ve been told I need to pick up a package, was ignored when I tried to do so, and followed the directions on UPS to have my package delivered, only to learn that even without notifying me my package is now considered “lost.” I am unable to file a claim online, over the phone, or in person. This feels like a system designed perfectly for UPS to steal packages with absolutely no consequences. At this point I don’t even care if I get my package or not, if a refund is all I can get that's fine. But I will not let this go and I will not be easy to steal from. UPS, if I am not given an opportunity to file a claim with your company in the next month, I will pursue legal action.
• AE

  ALFREDO LAMON EDMONDD

  Sep 6, 2025
  4.0
  THA STORE THAT I MEET MY FRIEND . AFTER SHE LET ME USE HER PHONE ...WHEN I DIDNT HAVE ONE ! FOUND 💜 AND MAILED MY MAIL ! 😇🤩
• AF

  Ashtin Foulger

  Sep 3, 2025
  1.0
  Did one day shipping for it to arrive a week later. When I tried to file a complaint the manager Lisa was out and by the time she was back in I couldn’t get a refund for the 67 dollar one day shipping because it was outside of ups 15 day policy.
• SK

  Shu Kaido

  Aug 22, 2025
  1.0
  Horrible customer service. Came in to ship a number of fragile items and the rep was snappy and unwelcoming. She told me it would be cheapest to ship all the items in one large oversized box which was quoted to be over $200. I ran the quotes myself on the website and it was actually cheaper to ship the items separately, but she would not help in matching the quote or help with separating the items. Saying that if I wanted to use the online quotes I had to print the labels myself and package the items away from the store. Felt like I was being ripped off.
• MF

  Maribel Frias

  Aug 11, 2025
  3.0
  This is the only UPS store that makes you use the machine for Amazon returns. It’s not hard when you have one or two but when you have multiple, the employee should handle the returns. I understand being busy and I don’t mind waiting. I think a better approach is to explain to the customer that they are more than welcome to wait if they are busy. Otherwise, It comes off as super rude with very little customer service skills

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