Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 15421 E Gale Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
15421 E Gale Ave, City Of Industry, CA
91715, United States
Hours
Reviews
1.9
447 reviews
5 stars
77
4 stars
21
3 stars
17
2 stars
17
1 star
315
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, particularly mentioning specific employees who displayed poor attitudes.
Package Handling
Numerous complaints about lost or delayed packages, with some customers alleging theft or mishandling of items.
Appointment Issues
Frequent issues with appointment management for passport services, including staff being unavailable during scheduled times.
Operational Efficiency
Customers noted long wait times and poor organization, particularly during busy hours, leading to frustration.
Positive Experiences
Some customers praised specific employees for their helpfulness and appreciated the late hours and self-service options.
- HVHarmony Valuet2 days ago5.0Cassandra was very kind and helpful. Even though we got there five minutes before the post office closed, she took the time to look up our package and give us all the information we needed for it. She didn’t rush us and answered all of our questions. Thank you for the great service!
- BCBraulio CastanedaNov 5, 20251.0Extremely disappointing customer service experience. We arrived at the post office around 11:00 AM to fill out a passport application. The clerk, Karina, told us we needed to bring a birth certificate and ID — which was fair. We left immediately to grab the documents and returned by 11:55 AM, well before noon. When we came back, Karina informed us that “walk-ins were now over,” even though she had never mentioned that there was a cutoff time. When we politely asked if she could make an exception — since we had been there earlier and followed her instructions — she became aggressive, dismissive, and visibly annoyed, rolling her eyes and making sounds of frustration. I understand policies are policies, but basic courtesy and communication cost nothing. Instead of showing any understanding or professionalism, she treated us as if we were a nuisance. If this location values customer service, I hope management addresses how their staff speaks to the public — especially during something as important as a passport process.
- NMNancy MOct 31, 20254.0Great service, came for a passport renewal. I would have given it 5 stars but when I made the appt i selected with photo to save time, but when I got to the location they said their camera was broken. So I still had to go to walgreens to get a picture and come back. They need to help this location with updating their information. Everyone there was super nice and helpful though.
- YAYami AndradeOct 16, 20251.0Zero stars if possible. I usually go inside the post office and use the machine to scan my packages. I go there a little before 5 but everytime I go there either it's overspilling with packages or the container is missing to drop off the packages. I usually wear my sandals. Due the bin missing when I arrived, I had to go to the back dock to drop off my packages. Since I was wearing my sandals, I did not step inside and asked the worker who was sitting there for help. She said she was too "busy" to grab my packages and that I couldn't enter to do it myself. Ridiculous.
- AJaudrey janalOct 15, 20251.0Honestly, I've been a bit disappointed with this location lately. I've noticed that when I order certain things, for some reason, they'll send the package to LA (for reference, I live in whittier, which isn't far at all from this location) just for them to send it back to city of industry, or back to whittier's post office (when they could've sent it directly to whittier's office. On one or two occasions, for some reason, my package was sent back out of state and THEN back to me. Genuinely, this is disappointing. I try to be patient because I do work in logistics and know how it can be when the system goes down or whatever the issue is. But I've seen it happen way too frequently. Not only with myself, but seeing how others have made similar complaints about this location..... ya'll need to come up with a better sorting plan or somethiny
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 15421 E Gale Ave?
You can send mail, ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and access other postal services.
What are the operating hours of this post office?
Open Monday to Friday from 8:30 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
Can I apply for a new passport at this location?
Yes, the post office accepts first-time passport applications for the U.S. Department of State. You must complete and print your passport application form before applying.
Do I need an appointment for passport services?
Most passport services require an appointment using the online scheduler, though limited walk-in hours may be available at select locations.
Does this location offer passport photo services?
Yes, but you need to make an appointment using the online scheduler for first-time passport and photo services.
Are there fees for taking a passport photo here?
The current fee for a passport photo at USPS is $15.
How can I rent a PO Box at this post office?
You can search for available PO Boxes and reserve one online, then complete your setup in person with two valid forms of ID and your application.
What nearby places can I visit after my visit to the USPS at 15421 E Gale Ave?
Nearby you will find dining options like 101 Sushi Roll and Grill and Jurassic Restaurant, fitness centers like Fit Body Boot Camp, and entertainment at Jump Jungle Kids Indoor Playground.
Is there a nearby financial institution close to this USPS location?
Yes, Eagle Community Credit Union is located nearby, offering credit union and ATM services which might be convenient for your errands.
What other postal or courier services are near the USPS at 15421 E Gale Ave?
Nearby you can find the US Post Office, USPS Collection Point, and a UPS Access Point location for additional mailing and parcel services.